Nathan Marshall
Eagle Mountain,UT
Summary
Time effective and dedicated. Do things with pride and ambition. Good with face to face and over the phone customer interaction having done it with all jobs thus far. Experienced as a delivery driver, pulling large flat bed and inclosed trailers all with a strict time schedule. Hands on worker and excellent 1 on 1 interaction. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Demonstrator Support Agent
Stampin Up
01.2024 - Current
- Handle up to 50-100+ calls a day from customers regarding: Volume rebates, Monthly commissions, Sensitive info and handling sensitive info, Etc.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Led quarterly customer service meetings to review performance and set goals for improvement.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Scanning Coordinator
Maceys Grocery
06.2022 - Current
- Confirmed accurate price changes and prepared and printed daily price download for full visibility.
- Sorted, logged and distributed price change paperwork, labels and tags and guided other team members in ordering and receiving tags.
- Gained and maintained knowledge of products sold within store and promptly responded to customer questions.
- Researched scan error sheets and not-on-file sheets promptly, corrected errors found and kept log of manual retail price changes.
- Strong knowledge of excel and other computer programs.
- Connected with 5 or more vendors from various company's and up to 20-50 customers.
- Demonstrated excellent problem-solving skills by addressing inventory or pricing issues promptly, ensuring minimal disruption to store operations.
- Enhanced inventory accuracy by diligently scanning and updating product information in the system.
Apprentice Technician
SHEET METAL WORKERS
05.2020 - 04.2022
- Make sure all things made for customers where ready to go in morning when arriving, making sure paper work is ready and assisting customers needing it
- Performed field work and shop work, fabricating air ducts and other things with different types of metal, 1-5 Projects at once.
- Performed up to 5 daily deliveries to customers, which led on to being established as their go to.
- Will call pickups made daily.
- Handyman Experience Order Picking Experience
- Optimized workflow within the technician team through effective prioritization of tasks based on urgency, complexity, and resource availability.
- Collaborated with team members to troubleshoot issues and develop effective solutions for repairing malfunctioning equipment.
- Built strong relationships with clients through professional communication, attentive listening, and prompt resolution of concerns.
Grocery Pickup
Smith's Food and Drug
12.2019 - 04.2020
- Completing orders for up to 10 customers a day.
- Performed daily customer service for people
- Taking items out to customers car when the time comes.
- Contributed to positive team dynamics with strong communication skills and a collaborative attitude.
- Delivered superior customer service by quickly resolving complaints, leading to high levels of satisfaction ratings among shoppers.
Truck Unloader/ Stocker
Walmart
05.2017 - 11.2019
- Unload trailers of about three thousand pieces of merchandise and food into respective zones
- Once that was done, all items where to be stocked in set time. 1 minute per box.
- Minimized product damage during unloading, utilizing proper lifting techniques and handling equipment.
- Handled packages with care while transporting from truck to loading dock.
- Sorted and properly arranged items.
- Loaded and unloaded materials onto or from pallets, trays, racks and shelves by hand.
Education
High School Diploma -
Westlake High School
Saratoga Springs, UT05.2018
Skills
- Skills
- Inventory Accuracy
- Information Updates
- Inventory Audits
- Word Processing
- POS Transactions
- Pricing Strategies
- Critical Thinking
- Guest Services
- Strong Telephone Etiquette
- Data Operations
Timeline
Demonstrator Support Agent
Stampin Up
01.2024 - Current
Scanning Coordinator
Maceys Grocery
06.2022 - Current
Apprentice Technician
SHEET METAL WORKERS
05.2020 - 04.2022
Grocery Pickup
Smith's Food and Drug
12.2019 - 04.2020
Truck Unloader/ Stocker
Walmart
05.2017 - 11.2019
High School Diploma -
Westlake High School
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