Nathan Marshall
Summary
Professional retail worker with strong background in sales and customer service, prepared to excel in this role. Proven ability to manage cash transactions and provide excellent customer experiences. Known for teamwork and adaptability, with expertise in handling customer inquiries and maintaining positive shopping environment.
Overview
17
17
years of professional experience
Work History
Sales/Cashier/Customer Support Specialist
Ace Industrial Supply Inc.
3303 S Lindsay Rd, GIlbert, AZ 85297
06.2024 - Current
- Assisted colleagues during busy periods, demonstrating teamwork and adaptability in fast-paced environments.
- Enhanced store sales by upselling products and suggesting additional items to customers.
- Handled high volumes of transactions during peak hours, maintaining composure under pressure.
- Resolved customer issues promptly, ensuring positive experiences and repeat business.
- Collaborated with sales teams to identify opportunities, up-sell products, and exceed targets.
- Leveraged advanced problem-solving skills when addressing complex client issues or complaints, leading to satisfactory outcomes for all parties involved.
Shift Supervisor
Kentucky Fried Chicken
2453 S Gilbert Rd, Gilbert, AZ 85295
07.2021 - 06.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
Shift Manager
Raceway Express Car Wash
2602 E Bell Rd, Phoenix, AZ 85032
02.2019 - 05.2021
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Trained and mentored new employees to maximize team performance.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
Cashier/Customer Service Representative
Fry's Food and Drug
Phoenix, AZ
10.2016 - 03.2018
- Greeted customers and courteously asked them how their day was and inquired as to how their shopping experience was
- Timely and courteously rang up their order and received payment for their purchase and assisted them in any other ways they needed to complete their transaction
- Wages: $11.25/hr
- Supervisor-Dale Turner
- Reason For Leaving: Lack of advancement opportunities and plans on moving residences
Tile Associate
Floor and Décor
Phoenix, AZ
10.2016 - 01.2017
- Helped Customers find and select different types of flooring and edging that they may need to complete whatever job they were trying to create mostly involving tile
- Wages: $11/hr
- Supervisor-Mark
- Reason For Leaving: Car broke down and distance was too far to take bus and still make shifts work
Subcontractor apprentice
Briant Construction LLC
Glendale, AZ
02.2016 - 08.2016
- Assisted the main contractor and subcontractors on various contracting jobs such as demos and installations and remodels
- Wages: $10/hr
- Supervisor-Brian Marshall
- Reason fo Leaving: Owner sold company
Server
Thunderbird Senior Living
Glendale, AZ
04.2015 - 01.2016
- Took orders and served residents in the dining room for breakfast, lunch, and dinner
- Set up, took down, and cleaned dining room and server station daily
- Wages: $9.50/hr
- Supervisor-Taunya Wirtz
- Reason for Leaving: Change in management
Line Cook
Zipps Sports Grill
Glendale, AZ
07.2014 - 10.2014
- Prepared mostly fried food appetizers and signature salads; completely and thoroughly cleaned kitchen, walk-in, and outside areas ate the end of every shift
- Wages: $10/hr
- Supervisor-Manny
- Reason for leaving: Family emergency
Line Cook
Il Primo Pizza & Wings
Glendale, AZ
03.2014 - 05.2014
- Prepared a variety of types of food from the menu varying from appetizers, burgers, sandwiches, subs, baked subs, pasta bowls, signature salads, and pastas; prepped food for the line; washed dishes; maintained overall kitchen cleanliness; skills used: grilling, frying, baking, flat top grilling, meat slicer
- Wages: $9/hr
- General Manger-Joey
- Reason for leaving: Manager over hired for a newly opened store location
- When business was much slower than predicted, labor hours began to get too high and cuts were made
Cook
The Dirty Pelican
Glendale, AZ
01.2014 - 02.2014
- Prepared a variety of types of food from the menu varying from appetizers, burgers, sandwiches, flatbreads, signature salads, and pastas; prepped food for the line; washed dishes; cleaned kitchen
- Wages: $8/hr
- Owner-Damian
- Reason for leaving: When hired I was promised $8/hr
- However, the entire time I worked there they never established and official pay period/day, work schedule, nor ever gave me payroll forms to fill out
- After two months of being paid under the table, and having my occasional pay be nowhere near the full amount owed, I turned in my two weeks' notice
Photographer
Old Tyme Portraits by Treadway
Myrtle Beach, SC
06.2012 - 11.2013
- Customers dressed in old western, pirate, and mobster costumes; posed customers in front of various old style themed backgrounds (multiple poses); took several photographs of each pose; added a sepia image correction to said photos via DImage Viewer computer software program; marketed various options for old fashioned style matting and framing for pictures to customers after printing
- Wages: 20% Commission
- Supervisor- Nick Hall
- Reason for leaving: Moved back to Arizona
Prospect Donor Caller
FLS Connect
Glendale, AZ
01.2012 - 04.2012
- Made calls to prospective donors to the Republican Party for the 2012 elections; informed possible donors of credentials and political reasons to donate to a client's campaign
- Wages: $10/hr
- Supervisor-Lee
- Reason for leaving: Moved to South Carolina
AC/Heating Tech Assistant
AL Tech Energies
Phoenix, AZ
10.2011 - 12.2011
- Performed installation and maintenance on various heating units, water heating units, duct cleanings and sanitation, light truck maintenance, as well as grounds keeping on the property
- Wages: $9/hr
- SupervisorRay/Brian
- Reason for leaving: Non-work related injury
Cashier/Waiter
Sizzler
08.2008 - 02.2009
- Informed customers of daily specials; wrote patrons food orders and entered orders into computers for transmittal to kitchen staff; served food or beverages to patrons
- Wages: Minimum
- Location closed down (Also reason for leaving)
Cashier
Arby's
Glendale, AZ
01.2008 - 08.2008
- Maintained sanitation, health, and safety standards in work areas; cleaned food preparation areas, cooking surfaces, and utensils; took food and drink orders and received payment from customers; prepared and cooked food
- Wages: Minimum
- Reason for leaving: Not enough hours
Education
High School Diploma -
Cactus High School
Glendale, Arizona09.2008
Skills
- Patience and empathy
- Reliability and punctuality
- Store cleaning
- Customer engagement
- Cash handling accuracy
- Data entry proficiency
- Building rapport
- Customer service
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
Languages
English
Native or Bilingual
A.S.L. (American Sign Language)
Limited Working
Timeline
Sales/Cashier/Customer Support Specialist
Ace Industrial Supply Inc.
06.2024 - Current
Shift Supervisor
Kentucky Fried Chicken
07.2021 - 06.2024
Shift Manager
Raceway Express Car Wash
02.2019 - 05.2021
Cashier/Customer Service Representative
Fry's Food and Drug
10.2016 - 03.2018
Tile Associate
Floor and Décor
10.2016 - 01.2017
Subcontractor apprentice
Briant Construction LLC
02.2016 - 08.2016
Server
Thunderbird Senior Living
04.2015 - 01.2016
Line Cook
Zipps Sports Grill
07.2014 - 10.2014
Line Cook
Il Primo Pizza & Wings
03.2014 - 05.2014
Cook
The Dirty Pelican
01.2014 - 02.2014
Photographer
Old Tyme Portraits by Treadway
06.2012 - 11.2013
Prospect Donor Caller
FLS Connect
01.2012 - 04.2012
AC/Heating Tech Assistant
AL Tech Energies
10.2011 - 12.2011
Cashier/Waiter
Sizzler
08.2008 - 02.2009
Cashier
Arby's
01.2008 - 08.2008
High School Diploma -
Cactus High School