Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Nathan Marshall

Summary

Professional retail worker with strong background in sales and customer service, prepared to excel in this role. Proven ability to manage cash transactions and provide excellent customer experiences. Known for teamwork and adaptability, with expertise in handling customer inquiries and maintaining positive shopping environment.

Overview

17
17
years of professional experience

Work History

Sales/Cashier/Customer Support Specialist

Ace Industrial Supply Inc.
06.2024 - Current
  • Assisted colleagues during busy periods, demonstrating teamwork and adaptability in fast-paced environments.
  • Enhanced store sales by upselling products and suggesting additional items to customers.
  • Handled high volumes of transactions during peak hours, maintaining composure under pressure.
  • Resolved customer issues promptly, ensuring positive experiences and repeat business.
  • Collaborated with sales teams to identify opportunities, up-sell products, and exceed targets.
  • Leveraged advanced problem-solving skills when addressing complex client issues or complaints, leading to satisfactory outcomes for all parties involved.

Shift Supervisor

Kentucky Fried Chicken
07.2021 - 06.2024
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Helped store management meet standards of service and quality in daily operations.

Shift Manager

Raceway Express Car Wash
02.2019 - 05.2021
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Trained and mentored new employees to maximize team performance.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.

Cashier/Customer Service Representative

Fry's Food and Drug
10.2016 - 03.2018
  • Greeted customers and courteously asked them how their day was and inquired as to how their shopping experience was
  • Timely and courteously rang up their order and received payment for their purchase and assisted them in any other ways they needed to complete their transaction
  • Wages: $11.25/hr
  • Supervisor-Dale Turner
  • Reason For Leaving: Lack of advancement opportunities and plans on moving residences

Tile Associate

Floor and Décor
10.2016 - 01.2017
  • Helped Customers find and select different types of flooring and edging that they may need to complete whatever job they were trying to create mostly involving tile
  • Wages: $11/hr
  • Supervisor-Mark
  • Reason For Leaving: Car broke down and distance was too far to take bus and still make shifts work

Subcontractor apprentice

Briant Construction LLC
02.2016 - 08.2016
  • Assisted the main contractor and subcontractors on various contracting jobs such as demos and installations and remodels
  • Wages: $10/hr
  • Supervisor-Brian Marshall
  • Reason fo Leaving: Owner sold company

Server

Thunderbird Senior Living
04.2015 - 01.2016
  • Took orders and served residents in the dining room for breakfast, lunch, and dinner
  • Set up, took down, and cleaned dining room and server station daily
  • Wages: $9.50/hr
  • Supervisor-Taunya Wirtz
  • Reason for Leaving: Change in management

Line Cook

Zipps Sports Grill
07.2014 - 10.2014
  • Prepared mostly fried food appetizers and signature salads; completely and thoroughly cleaned kitchen, walk-in, and outside areas ate the end of every shift
  • Wages: $10/hr
  • Supervisor-Manny
  • Reason for leaving: Family emergency

Line Cook

Il Primo Pizza & Wings
03.2014 - 05.2014
  • Prepared a variety of types of food from the menu varying from appetizers, burgers, sandwiches, subs, baked subs, pasta bowls, signature salads, and pastas; prepped food for the line; washed dishes; maintained overall kitchen cleanliness; skills used: grilling, frying, baking, flat top grilling, meat slicer
  • Wages: $9/hr
  • General Manger-Joey
  • Reason for leaving: Manager over hired for a newly opened store location
  • When business was much slower than predicted, labor hours began to get too high and cuts were made

Cook

The Dirty Pelican
01.2014 - 02.2014
  • Prepared a variety of types of food from the menu varying from appetizers, burgers, sandwiches, flatbreads, signature salads, and pastas; prepped food for the line; washed dishes; cleaned kitchen
  • Wages: $8/hr
  • Owner-Damian
  • Reason for leaving: When hired I was promised $8/hr
  • However, the entire time I worked there they never established and official pay period/day, work schedule, nor ever gave me payroll forms to fill out
  • After two months of being paid under the table, and having my occasional pay be nowhere near the full amount owed, I turned in my two weeks' notice

Photographer

Old Tyme Portraits by Treadway
06.2012 - 11.2013
  • Customers dressed in old western, pirate, and mobster costumes; posed customers in front of various old style themed backgrounds (multiple poses); took several photographs of each pose; added a sepia image correction to said photos via DImage Viewer computer software program; marketed various options for old fashioned style matting and framing for pictures to customers after printing
  • Wages: 20% Commission
  • Supervisor- Nick Hall
  • Reason for leaving: Moved back to Arizona

Prospect Donor Caller

FLS Connect
01.2012 - 04.2012
  • Made calls to prospective donors to the Republican Party for the 2012 elections; informed possible donors of credentials and political reasons to donate to a client's campaign
  • Wages: $10/hr
  • Supervisor-Lee
  • Reason for leaving: Moved to South Carolina

AC/Heating Tech Assistant

AL Tech Energies
10.2011 - 12.2011
  • Performed installation and maintenance on various heating units, water heating units, duct cleanings and sanitation, light truck maintenance, as well as grounds keeping on the property
  • Wages: $9/hr
  • SupervisorRay/Brian
  • Reason for leaving: Non-work related injury

Cashier/Waiter

Sizzler
08.2008 - 02.2009
  • Informed customers of daily specials; wrote patrons food orders and entered orders into computers for transmittal to kitchen staff; served food or beverages to patrons
  • Wages: Minimum
  • Location closed down (Also reason for leaving)

Cashier

Arby's
01.2008 - 08.2008
  • Maintained sanitation, health, and safety standards in work areas; cleaned food preparation areas, cooking surfaces, and utensils; took food and drink orders and received payment from customers; prepared and cooked food
  • Wages: Minimum
  • Reason for leaving: Not enough hours

Education

High School Diploma -

Cactus High School
Glendale, Arizona
09.2008

Skills

  • Patience and empathy
  • Reliability and punctuality
  • Store cleaning
  • Customer engagement
  • Cash handling accuracy
  • Data entry proficiency
  • Building rapport
  • Customer service
  • Problem-solving abilities
  • Multitasking Abilities
  • Reliability
  • Excellent communication

Languages

English
Native or Bilingual
A.S.L. (American Sign Language)
Limited Working

Timeline

Sales/Cashier/Customer Support Specialist

Ace Industrial Supply Inc.
06.2024 - Current

Shift Supervisor

Kentucky Fried Chicken
07.2021 - 06.2024

Shift Manager

Raceway Express Car Wash
02.2019 - 05.2021

Cashier/Customer Service Representative

Fry's Food and Drug
10.2016 - 03.2018

Tile Associate

Floor and Décor
10.2016 - 01.2017

Subcontractor apprentice

Briant Construction LLC
02.2016 - 08.2016

Server

Thunderbird Senior Living
04.2015 - 01.2016

Line Cook

Zipps Sports Grill
07.2014 - 10.2014

Line Cook

Il Primo Pizza & Wings
03.2014 - 05.2014

Cook

The Dirty Pelican
01.2014 - 02.2014

Photographer

Old Tyme Portraits by Treadway
06.2012 - 11.2013

Prospect Donor Caller

FLS Connect
01.2012 - 04.2012

AC/Heating Tech Assistant

AL Tech Energies
10.2011 - 12.2011

Cashier/Waiter

Sizzler
08.2008 - 02.2009

Cashier

Arby's
01.2008 - 08.2008

High School Diploma -

Cactus High School
Nathan Marshall