Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nathan Martin

San Jose,CA

Summary

Strategy-oriented experienced in creating disciplined teams. Proudly promoting a winning career thanks to consistent encouragement, active listening and effective communication skills. Looking for a fast pace and challenging position to expand personal growth experience in the customer services area.

Overview

5
5
years of professional experience

Work History

Student Assistant Volleyball Coach

Volunteer Position
10.2021 - Current
  • Created positive and encouraging environment to motivate athletes to give best efforts.
  • Worked individually with players when struggling to enhancer confidence and strengthen court skills.
  • Provided guidance and mentorship to volleyball athletes to help reach full potential.
  • Developed and implemented useful and progressive training plans to improve skills of athletes of all ages and abilities.
  • Monitored and evaluated performance of athletes to identify weaknesses and provide feedback for further improvement.
  • Prepared athletes for special competitions and tournaments.
  • Reviewed and updated game strategies and techniques to optimize training sessions.
  • Researched and implemented new training methods and technologies to increase athleticism.
  • Recruited athletes by attending games, meeting with families, and presenting scholarship offers.
  • Trained athletes in proper use of equipment for safety and maximum results.
  • Coordinated special events such as pre-season tryouts, training camps and special workshops to support team goals.
  • Evaluated individual knowledge, skills, and strengths, and assigned team positions to maximize talent areas.

Cashier

Thanh's Produce
01.2019 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Upsold additional products and services to customers, increasing revenue.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Monitored self-checkout systems and provided help in resolving complex problems.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Lifted up to 20 pounds at once and used forklift to move heavier loads.

Customer Service Representative

Seven Eleven Stores
01.2019 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Maintained up-to-date knowledge of product and service changes.
  • Sought ways to improve processes and services provided.
  • Managed timely and effective replacement of damaged or missing products.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Investigated and resolved accounting, service and delivery concerns.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.

Student Intern

Kumon Math & Reading Centre
09.2022 - 12.2022
  • Reported back to instructor to receive day-to-day tasks and responsibilities.
  • Gained operational knowledge and supported departmental needs.
  • Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
  • Performed administrative duties and staff support tasks.
  • Sorted and organized files, spreadsheets, and reports.
  • Provided clerical support, addressing routine, and special requirements.

Education

No Degree - Computational Science

Oak Grove High School
San Jose, CA
06.2023

Skills

  • Player Development
  • Decision Making
  • Team Motivation
  • Game Strategy
  • Leadership Abilities
  • Fundraising Experience
  • Goal Setting
  • Team Management
  • Conflict Resolution
  • Individual Coaching
  • Skill Assessment
  • Volleyball Techniques
  • Team Building
  • Public Speaking
  • Team Bonding
  • Individualized Coaching
  • Verbal and Written Communication
  • Special Events Planning

Timeline

Student Intern

Kumon Math & Reading Centre
09.2022 - 12.2022

Student Assistant Volleyball Coach

Volunteer Position
10.2021 - Current

Cashier

Thanh's Produce
01.2019 - Current

Customer Service Representative

Seven Eleven Stores
01.2019 - Current

No Degree - Computational Science

Oak Grove High School

Similar Profiles

CREATE PROFILE
Nathan Martin