Nathan Maxwell
Angleton,TX
Overview
11
11
years of professional experience
Work History
Deskside Technician I
Stefanini
10.2022 - Current
- Specialized in resolving laptop hardware and software issues.
- Collaborated with customers to address case resolution for hardware and software concerns on workstations, printers, mobile devices, and network equipment.
- Schedule client meetings concerning tickets and requests through various communication channels.
- Utilized ServiceNow daily for tracking and resolving client-facing tickets.
- Hardware experience with network equipment and servers. Implementation, decommission, and troubleshooting connection issues.
- Operated effectively in environments demanding compliance with safety standards and regulations.
- Cultivates long-standing partnerships with clients by ensuring reliable and trustworthy support.
Driver/Package Handler
United Parcel Service
10.2014 - 07.2019
- Began as a Package Handler responsible for multi-tasking in a fast-paced environment.
- Loading up to four trucks at one time, verifying each package for its proper destination to avoid misloads.
- Ensured secure and timely package deliveries daily.
- Responsible for daily safety inspection of vehicle before leaving the depot.
- Leveraged customer service expertise to build lasting connections with clients.
Education
Bachelor Of Science - Network Operations And Security
Western Governors University
General Studies - undefined
Brazosport College
01.2021
Skills
- PC hardware support, PC software support, ServiceNow, M365 Software Support, Asset inventory management Mobile devices, Printer support, Network devices
- Cerifications: Comptia A, Google IT Support Professional
- Operating Systems: Windows, Linux
Timeline
Deskside Technician I
Stefanini
10.2022 - Current
Driver/Package Handler
United Parcel Service
10.2014 - 07.2019
General Studies - undefined
Brazosport College
Bachelor Of Science - Network Operations And Security
Western Governors University