Nathan McEfee
Carmichael,California
Summary
Having a passion for computers, I have dedicated most of my schooling to learning more about them and their software. While in high school, I went through the CTE (Career Technical Education) pathway, which includes graphic design, web development, and computer science classes, and passed them with all A's. During my college experience, I focused on website development and design, and while doing so, I learned how to use countless Adobe software and computer hardware assemblies. This led me to build and upgrade my personal computer, along with helping other family members and friends assemble theirs. Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task. Proficient Shift Manager knowledgeable about scheduling, money handling, and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position.
Overview
2
2
years of professional experience
Work History
Shift Manager
Round Table Pizza
10.2022 - 11.2023
- Trained and mentored new employees to maximize team performance.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
- Built relationships with customers and managed accounts to drive revenue and profit.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Excelled in every store position and regularly backed up front-line staff.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Exercised composure under pressure and in escalated customer service scenarios.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Managed over 100 customer orders daily while managing phone orders and providing excellent customer service.
Crew Member
Round Table Pizza
02.2022 - 10.2022
- Worked well with teammates and accepted coaching from management team.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Documented customer orders and conveyed special requests to kitchen staff.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Assisted other team members to achieve goals.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Trained new team members on procedures, customer service, and sales techniques.
- Prepared products following restaurant, health, and safety standards and procedures.
- Became familiar with products to answer questions and make suggestions.
- Operated cash register to ring up final bill and process various forms of payment.
- Escalated problems or complaints to relevant supervisor or manager for resolution.
Sandwich Artist
Subway
10.2021 - 02.2022
- Kept workplace clean and organized in line with restaurant policies.
- Greeted guests, promoted specials, and took orders.
- Prepared and presented food in compliance with health and safety guidelines.
- Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
- Prepared and served hot and cold sandwiches based on customer preferences.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Assisted customers in choosing menu items by providing food complementing information.
- Executed sandwich artistry duties with very low occurrence of errors.
- Shared information with customers about menu items, preparation methods, and ingredients.
- Restocked and rotated stock in display case to mitigate stock loss.
- Operated manual and electric appliances to peel, slice, and trim food.
- Monitored inventory and requisitioned low-stock items.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Accurately operated cash register to process customer payments.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Reconciled receipt totals, cash and credit payments to address shortages.
- Documented customer orders and conveyed special requests to kitchen staff.
Education
Art New Media Associate's Degree - Graphic Design
American River College
10.2023
High School Diploma -
Del Campo High School
Skills
- Quality Assurance
- Staff Development
- Schedule Oversight
- Inventory Control
- Data Entry
- Clerical Support
- Computer Skills
- Customer Service
- Telephone Etiquette
- Call Distribution
- Greeting Customers
- Professional Communication
Skills
Excellent people skills, Patient, Hard working, Proficient Problem Solving Skills, Website Troubleshooting, Dreamweaver, Photoshop, InDesign, Preimere Pro, Illustrator, HTML, HTML5, CSS, SCSS, Figma, Upgrading PC Hardware, Updating PC Software, PC Assembly
Awards
San Juan Unified School District Del Campo High School Renaissance - I achieved perfect attendance, a 4.0 GPA, and countless community service hours. San Juan Unified School District CTE Program Certificate of Completion - I completed all 3 courses in the Career Technical Education pathway including, Web Design, Graphic Design, and AP Computer Science.
Timeline
Shift Manager
Round Table Pizza
10.2022 - 11.2023
Crew Member
Round Table Pizza
02.2022 - 10.2022
Sandwich Artist
Subway
10.2021 - 02.2022
Art New Media Associate's Degree - Graphic Design
American River College
High School Diploma -
Del Campo High School
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