Robert Engel

As a Principal Software Engineer, I direct and oversee the company's software development process, ensuring that the software is effective, reliable, and user-friendly. Typical job duties of a Principal Software Engineer include:

• Taking ownership of software-related complaints and working toward finding solutions
• Analyzing data to spot potential weaknesses or problems with software
• Working with Project Managers to create plans of action for developing new software
• Overseeing initial software rollouts and updates to ensure smooth implementation
• Supervising Engineers responsible for writing the code for new software and updates
• Training other Engineers on software development or project-related tasks
• Assisting with designing, coding, and debugging software as needed
• Participating in leadership meetings to contribute to corporate strategy

• Mentor and developed junior developers and engineers to increase productivity.
• Participate in agile development of products within cross-functional frameworks.
• Draft design objectives and system design documents.
• Collaborate with development team members to create and integrate high-availability solutions for mission-critical applications.
• Integrate web-based services into software for distribution via cloud-based deployments.
• Produce proof-of-concept documentation and prototypes for demonstration and evaluation.

• Lead database, web framework and API development projects.
• Review project requirements to identify customer expectations and resources needed to meet goals.
• Recommend improvements to facilitate team and project workflow.
• Assess code during testing stage to determine potential glitches and bugs.
• Confer with project managers and other stakeholders to fully understand software design specifications and plan optimal development approaches.
• Utilize established design patterns to expedite novel software creation and support consistent performance results.
• Configure computing, networking and security systems within cloud environment.
• Define technical integration strategy and develop integration plans.
• Develop scripts to automate deployment and maintenance of cloud resources.

• Create private apps for Shopify using Node Js hosted in AWS.
• Migrate Magento e-commerce site & two Wordpress blogs to Shopify.
• Create, Customize and Maintain Wordpress CMS.
• Customize and Maintain Magento 1 e-commerce platform.
• Configure and Maintain several AWS resources.
• Create and maintain API interfaces for third party services.

• Develop web-based PHP applications for deployment on Magento platform.
• Test web application compatibility and performance to recommend cross-browser compatibility improvements to web development team.
• Maintain and Customize WordPress plugins & themes

• Manage a team of 8 customer service specialists.
• Establish positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
• Maintain knowledge of company products and services to promptly resolve complaints and concerns.
• Demonstrate excellent communication skills in resolving product and consumer complaints.
• Respond to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
• Gold Stevie Award in 2016 Customer Service Complaints Team of the Year for the Consumer Products and Electronics Industry.

• Record, edit and mix instrumental and vocal tracks.
• Manage setup and tear-down of sound and music equipment before and after performances to promote efficient workflow.
• Collaborate with producers and performers to determine and achieve desired sound for productions and provided audio system oversight for recordings.
• Prepare for recording sessions by selecting and setting up microphones and sound equipment.
• Clients include, A&M, Warner Brothers, HBO, DefJam

• Welcome customers and asked open-ended questions to understand individual needs.
• Train new employees and maintained healthy staff morale through consistent coaching and team building.
• Guide studio equipment repairs and services to sustain high-level quality of work.
• Prepare staff work schedules and assigned team members to specific duties.
• Delegate work to staff, setting priorities and goals.