NATHAN MCKINNEY
Indianapolis,US
Summary
Dedicated Office Assistant with over 17 successful years of clerical experience in busy office environments achieving superior levels of administrative effectiveness. Excels in telephone support and greeting arriving visitors. Savvy with Athena One and EPIC EMR Systems.
Overview
18
18
years of professional experience
Work History
Office Operations Associate
Ascension Medical Group
09.2023 - Current
- Assisted in maintaining a safe work environment by adhering to company policies and reporting potential hazards.
- Enhanced team productivity with effective communication and collaboration techniques.
- Supported executive staff with Billing, Scheduling, Creating Cases for the Doctors, Check-in/Check-out, and Answering/Transferring Calls.
- Provided exceptional customer service through prompt response times and accurate information dissemination.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Managed daily data entry and kept clerical information accurate and up-to-date.
Prior Authorization Specialist
Express Scripts
04.2016 - 08.2018
- Customer service, patient scheduling, and billing were among the duties I coordinated in the front office
- Accurately entered all patient data related to claims and prior authorizations into the system
- Gathered and recorded accurate patient insurance and demographic data for insurance providers and medical personnel to use
- Handled patient inquiries and answered phone calls and messages
- Made contact with hospitals in order to confirm patients' medical histories and avoid incorrect diagnoses and treatments
- Received, recorded, and responded to incoming and outgoing telephone and email communication
- Checked service providers' eligibility and compliance with authorization requirements
- Contacted insurance companies to get prior approval for testing and procedures
- Solved customer issues, improved operations, and provided excellent customer service
- Answered phone calls from members of the plan and medical staff inquiring about authorization details.
Customer Service Representative
Magoo Co Inc
06.2006 - 12.2015
- Provided each customer with exceptional service by listening to their concerns and answering their questions
- Maintained a high level of professionalism and calmness with all personnel even in high-stress situations
- Am responsible for resolving customer issues and making recommendations
- Answered customer calls promptly to avoid long wait times on hold
- Communicate with customers over the phone or in person to provide product or service information, take or enter orders, cancel accounts, or obtain information about complaints
- Listened to customer feedback, provided appropriate responses, and forwarded issues to the appropriate department
- Used all Microsoft Office products to enter data for call notes, suggestions, and questions.
Education
High School -
Manual High School
01.2006
Skills
- Multi-line phone talent
- Customer service
- Data entry
- MS Office proficiency
- Strong verbal communication
- Extremely organized
- Quick learner
- Medical terminology knowledge
- Good listening skills
- Computer proficient
- Professional telephone demeanor
- Self-motivated
- Team Leadership
- Clerical support
Timeline
Office Operations Associate
Ascension Medical Group
09.2023 - Current
Prior Authorization Specialist
Express Scripts
04.2016 - 08.2018
Customer Service Representative
Magoo Co Inc
06.2006 - 12.2015
High School -
Manual High School
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