Nathan Mclaughlin
San Diego,CA
Summary
Proven to enhance customer satisfaction and loyalty through exceptional service at Sharp Edge Barber Studio, I am a quick-learning team player skilled in verbal communication and customer safety. Trained peers, managed high-pressure situations, and maintained rigorous hygiene standards, significantly contributing to a positive client experience and operational efficiency.
Overview
11
11
years of professional experience
Work History
Barber
Sharp Edge Barber Studio
01.2022 - Current
- Maintained a clean and hygienic work environment by regularly sanitizing tools, equipment, and workstations.
- Developed long-lasting relationships with clients, resulting in a high rate of customer retention and loyalty.
- Answered incoming telephone calls and scheduled appointments for clients.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Delivery
IKEA
02.2019 - 03.2022
- Improved customer satisfaction by providing timely and accurate deliveries.
- Provided exceptional customer service during drop-offs, fostering loyalty among clients.
- Maintained high level of accuracy in record keeping, including delivery logs, receipts, and signatures.
- Assisted in loading and unloading of packages, ensuring proper handling of fragile items.
Houseman
Marriot Hotel
06.2016 - 08.2018
- Disposed of trash and recyclables each day to avoid waste buildup.
- Reported found guest articles and merchandise damage to managers on duty.
- Assisted in inventory management through timely restocking of housekeeping supplies and linens as needed.
- Gathered linen supplies and organized linen closets for prompt room restocking.
Lead Busser
Benihana
03.2013 - 05.2015
- Trained new bussers on restaurant procedures, standards, and safety protocols, fostering a strong team dynamic.
- Enhanced customer satisfaction by efficiently clearing and resetting tables for a smooth dining experience.
- Maintained clean and organized work areas, contributing to a safe and inviting dining environment.
- Handled high-pressure situations gracefully by remaining calm under pressure while addressing customers'' concerns swiftly to maintain the flow of service within the establishment.
Education
Cosmetology And Barber License - Barber And Cosmetology
Riggings Urban Barber College
Euclid Ave05.2022
High School Diploma -
James Madison High School
San Diego, CA06.2012
Skills
- Quick Learner
- Team Collaboration
- Customer safety
- Verbal communication strength
Timeline
Barber
Sharp Edge Barber Studio
01.2022 - Current
Delivery
IKEA
02.2019 - 03.2022
Houseman
Marriot Hotel
06.2016 - 08.2018
Lead Busser
Benihana
03.2013 - 05.2015
Cosmetology And Barber License - Barber And Cosmetology
Riggings Urban Barber College
High School Diploma -
James Madison High School
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