Nathan Meier
Newport Beach,CA
Summary
Detail-oriented supply chain and customer operations professional with hands-on experience in returns management, recall coordination, and customer service within the medical device industry. Advanced proficiency in SAP S/4HANA and ERP systems, with proven expertise in data analysis, claims processing, and regulatory documentation. Currently pursuing APICS CSCP certification to further enhance supply chain knowledge and professional growth.
Overview
4
4
years of professional experience
Work History
Returns & Recall Specialist
Applied Medical
04.2023 - Current
- Utilize SAP S/4HANA to track returns, process refunds, and maintain product integrity across various departments
- Ensure meticulous documentation and analysis of returns and recalls
- Conduct detailed data analysis and auditing
- Maintain clear communication to uphold product safety and regulatory compliance
- Created a claims process for all packages lost or damaged by freight
Customer Relations Specialist
Applied Medical
05.2022 - 04.2023
- Resolved customer complaints by collaborating with internal departments to improve response times and service delivery
- Processed sales documents, managed purchases, and supported key accounts with tailored solutions
- Manage purchases from customers and key accounts
- Maintain meticulous records to support customer satisfaction and regulatory compliance
Assistant Manager & Leadership
Modern Market
05.2021 - 05.2022
- Supervised 5-12 staff members and coordinated schedules to ensure smooth operations during peak and off-peak hours
- Uphold core values of low waste, affordability, and high-quality service
- Increased operational efficiency by 15% through staff training and waste reduction initiatives, aligning with sustainability goals
- Enhanced both efficiency and customer satisfaction
Education
Business & Sustainability -
Colorado Mountain College
Glenwood Springs, CO05.2020
Education & Leadership -
Colorado Mountain College
Glenwood Springs, CO05.2018
Skills
SAP S/4HANA and ERP software
Data analysis and auditing
Process optimization and claims management
Sales documentation and purchase management
Microsoft Office, Adobe Photoshop, Illustrator, and Procreate
Complaint resolution and service improvement
Customer account management
Regulatory compliance and documentation
Timeline
Returns & Recall Specialist
Applied Medical
04.2023 - Current
Customer Relations Specialist
Applied Medical
05.2022 - 04.2023
Assistant Manager & Leadership
Modern Market
05.2021 - 05.2022
Education & Leadership -
Colorado Mountain College
Business & Sustainability -
Colorado Mountain College
Similar Profiles
Que Tran NguyenQue Tran Nguyen
Production Assembler at Applied MedicalProduction Assembler at Applied Medical
Brian RodyBrian Rody
Account Manager at APPLIED MEDICALAccount Manager at APPLIED MEDICAL
Olivia ChapellOlivia Chapell
Account Manager at Applied MedicalAccount Manager at Applied Medical