Nathan Mendez
Parma,OH
Summary
To obtain a position where I can use my life/work experience, verbal skills, social skills and determination to
acquire more work experience and customer service skills. I am a hard worker who wants to learn new skills and I
enjoy working with others. I am a customer service professional trying to be a jack of all trades, skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer abilities.
Overview
7
7
years of professional experience
Work History
Commercial Sales Specialist
AutoZone
10.2021 - Current
- Delivered comprehensive product presentations, demonstrating in-depth knowledge of features and benefits tailored to clients'' needs.
- Exceeded quarterly sales targets consistently through proactive outreach and strategic planning.
- Increased client satisfaction by providing exceptional customer service and addressing commercial sales inquiries.
- Organized regular client meetings for discussing progress updates, identifying areas of improvement or growth opportunities within their businesses.
- Handled complex negotiations involving multi-year agreements where necessary so as not only secure new deals but also improve overall profitability margins over time.
- Developed sales tracking methods and managed analytics to determine pricing and profitability strategies.
- Trained junior staff on sales techniques, product knowledge, and industry best practices.
- Developed long-term relationships with clients, resulting in repeat business and referrals.
- Maintained relationships with existing customers to optimize service quality, business growth and customer satisfaction.
Stocker
Giant Eagle
04.2021 - 08.2021
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
Grocery Shopper
Shipt
04.2020 - 03.2021
- Ensured proper storage of perishable items during transportation, minimizing spoilage or damage risks.
- Maintained an organized and systematic approach to shopping, resulting in fewer errors and higher accuracy.
- Enhanced customer satisfaction by efficiently fulfilling grocery orders and ensuring product quality.
- Prioritized order processing based on urgency, optimizing workflow to accommodate same-day deliveries.
- Navigated complex customer requests with resourcefulness, leveraging extensive product knowledge to offer suitable alternatives when needed.
- Collaborated with store staff to locate items quickly, expediting order fulfillment and delivery.
- Promoted a safe shopping environment by adhering to all health guidelines, including mask-wearing and frequent hand sanitization procedures during shifts.
Delivery Driver
DoorDash
04.2020 - 03.2021
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
Warehouse Associate
Amazon
10.2019 - 04.2020
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Operated equipment while observing standard safety procedures.
Account Manager
AT&T
06.2019 - 11.2019
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
Crew Trainer
Taco Bell Restaurant
01.2018 - 05.2019
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
Cashier
Marcs Grocery
09.2017 - 11.2017
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Stocked, tagged and displayed merchandise as required.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
Associate of Arts - Music
TRI-C
Cleveland, OH05.2026
High School Diploma -
Valley Forge
Cleveland, OH05.2019
Skills
Goal-Oriented
Customer Relationship Building
Strong negotiation skills
Sales Presentations
Problem-Solving
Attention to Detail
Excellent Communication
Organizational Skills
Active Listening
Cash Handling
Timeline
Commercial Sales Specialist
AutoZone
10.2021 - Current
Stocker
Giant Eagle
04.2021 - 08.2021
Grocery Shopper
Shipt
04.2020 - 03.2021
Delivery Driver
DoorDash
04.2020 - 03.2021
Warehouse Associate
Amazon
10.2019 - 04.2020
Account Manager
AT&T
06.2019 - 11.2019
Crew Trainer
Taco Bell Restaurant
01.2018 - 05.2019
Cashier
Marcs Grocery
09.2017 - 11.2017
Associate of Arts - Music
TRI-C
High School Diploma -
Valley Forge
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