Nathan Meronek
Plover,WI
Summary
Results-driven professional focused on delivering exceptional support for customer and employee needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in employee relations and familiarity with the human resources department.
Overview
5
5
years of professional experience
Work History
Guest Service Coworker
Kwik Trip
06.2023 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Welcomed guests on arrival, displaying professional and friendly approach.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
Human Resources Generalist
Memorial Highway Chevrolet
01.2022 - 06.2023
- Provided guidance to managers and employees on talent management, payroll, FMLA and benefits.
- Handled new-hire orientation and basic recruiting tasks for best-in-class talent identification.
- Met with staff to resolve difficult situations related to performance and conflict management.
- Developed and enforced company policy and procedures relating to human resources activity.
- Implemented and supervised orientation procedures for new hires.
- Improved operational processes resulting in productivity increase in HR department.
Shift Manager
McDonalds
01.2019 - 05.2021
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Excelled in every store position and regularly backed up front-line staff.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
Education
Master of Arts - Human Resources Management
Saint Francis University
Loretto, PA05.2024
Bachelor of Science - Psychology
University of Wisconsin - Stevens Point
Stevens Point, WI05.2022
Skills
- Verbal and Written Communication
- Resolving Disputes
- Operational Efficiency
- Payroll Processing
- Benefit Administration
- Employee Record Keeping
- Disciplinary Action Handling
- Computer Skills
Timeline
Guest Service Coworker
Kwik Trip
06.2023 - Current
Human Resources Generalist
Memorial Highway Chevrolet
01.2022 - 06.2023
Shift Manager
McDonalds
01.2019 - 05.2021
Master of Arts - Human Resources Management
Saint Francis University
Bachelor of Science - Psychology
University of Wisconsin - Stevens Point
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