Operations-focused leader with 5+ years of experience in high-volume environments at The Walt Disney Company and industrial manufacturing. Proven ability to lead teams of 20–30 employees, streamline workflows, and maintain high standards of safety, quality, and efficiency. Known for delivering results under pressure, improving team performance, and supporting large-scale operations with precision and accountability.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Office Manager
Beartech Group
910 S Placentia Ave, Placentia, CA 92870
03.2022 - Current
Supported operations across multiple manufacturing and distribution divisions, ensuring workflow efficiency and regulatory compliance
Managed inventory tracking and order processing using QuickBooks, maintaining accuracy for backorders and customer fulfillment, maintained inventory accuracy above 98%
Conducted monthly inventory audits to ensure stock accuracy and support demand planning
Coordinated inbound and outbound shipments with carriers including FedEx, UPS, XPO, RL Carriers, and DHL
Scheduled and processed weekly and monthly orders to ensure on-time delivery and customer satisfaction
Developed and maintained a centralized receiving log to improve visibility of incoming materials across departments
Collaborated with cross-functional teams to support production timelines and maintain operational flow
Ensured compliance with ISO 9001:2015, AS9100 Rev D, and ITAR standards in a regulated environment
Lead Cast Member
Disneyland Resort
Disneyland Park Anaheim, CA 92802
06.2018 - 03.2022
Promoted to leadership within 2 months based on performance and reliability
Supervised daily operations and teams of 20–30 cast members in a fast-paced, high-volume environment
Coordinated workflows to maintain efficiency and minimize delays during peak attendance
Delivered structured guest experiences with precision, ensuring consistency and operational execution
Resolved high-pressure situations while maintaining service standards and brand reputation
Chosen from a competitive pool of candidates to join a select leadership team responsible for spearheading a large-scale operational expansion, including development of daily operating procedures and rollout of new products and processes across multiple teams
Trained and onboarded staff focusing on improving team readiness and performance as well as product knowledge
Education
A.A. Degrees - Social & Behavioral Science, Communication
Santiago Canyon College
8045 E Chapman Ave, Orange, CA 92869
01-2022
Skills
Team Leadership & Workforce Management
Distribution & Operations Coordination
Inventory Management & Control
Process Efficiency & Workflow Optimization
Safety Compliance (ISO 9001, AS9100, ITAR)
Training & Staff Development
High-Volume, Time-Sensitive Operations
Leadership & Team Development
Operational Coordination
Inventory & Logistics Support
Conflict Resolution & De-escalation
Crisis Management
Cross-Functional Collaboration
A-1 Certified Forklift Driver
Certification
ITAR Registered
ISO 9001:2015
AS9100 Rev D
Disney Guest Service Training (3 years)
Leadership Training
A-1 Certified Forklift Driver
Timeline
Office Manager
Beartech Group
03.2022 - Current
Lead Cast Member
Disneyland Resort
06.2018 - 03.2022
A.A. Degrees - Social & Behavioral Science, Communication
Manager - Order Management - Diagnostic Imaging at Wipro GE Healthcare Pvt LtdManager - Order Management - Diagnostic Imaging at Wipro GE Healthcare Pvt Ltd