Nathan Milligan
Burleson
Summary
Dynamic sales leader with a proven ability to drive revenue growth and enhance customer acquisition through effective team leadership. Expertise in strategic planning and communication empowers teams to consistently meet and exceed targets. A strong track record of building lasting client relationships while adeptly navigating evolving market conditions ensures sustained success in competitive environments. Committed to leveraging insights and innovative strategies to propel organizational objectives forward.
Overview
10
10
years of professional experience
Work History
Sales Manager
Harbor Freight Tools USA
07.2022 - 04.2024
- Responsible for hiring, training, and developing both sales and logistics associates.
- Responsible for leading a strong, motivated staff to achieve and surpass sales goals and loyalty metrics.
- Responsible for ensuring safe operations of company equipment such as forklifts and hand trucks.
- Responsible for maintaining a safe working environment ensuring associates feel valued and appreciated for their work.
- Ensuring items were in stock and priced correctly.
- Ensuring customers have an excellent experience ensuring cash handling policies are followed and cash office is secure.
- Responsible for writing schedules and approving time off requests.
- Conducted performance evaluations, providing feedback to improve individual and team effectiveness.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
Rural Route Driver
United States Postal Service
09.2021 - 12.2021
- Responsible for organizing and delivering mail and packages to 300-700 addresses daily.
- Driving in a safe, responsible manner to ensure the safety of myself and others.
- Money handling and accepting payments for shipments.
- Interacting professionally with customers at their homes or businesses.
- Maintained accurate records of deliveries, ensuring compliance with postal regulations.
- Operated delivery vehicles to efficiently transport mail and packages within designated routes.
Delivery Driver
Ready Refresh Nestle Water
09.2020 - 03.2021
- Responsible for delivery and setup of water coolers/dispensers.
- Sign up new customers.
- Lifting 50+ pounds according to safety standards.
- Driving the truck according to DOT safety standards.
- Filling out pre and post truck inspections according to DOT safety standards.
Store Manager
GameStop
04.2017 - 04.2020
- Led daily operations, ensuring efficient workflow and exceptional customer service.
- Mentored team members, fostering a collaborative and high-performing work environment.
- Analyzed sales data to drive strategic decisions that improved store performance.
- Coordinated promotional events to increase foot traffic and boost sales revenue.
- Maintained compliance with health and safety regulations, ensuring a safe shopping environment.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Tire Technician
Discount Tire
05.2018 - 09.2018
- Installed and balanced tires efficiently, ensuring optimal vehicle performance.
- Conducted thorough inspections to identify tire defects and recommended replacements.
- Maintained cleanliness and organization of work area for safety compliance.
- Dismounted, mounted, and repaired tires according to manufacturer specifications.
Assistant Store Leader
GameStop
10.2015 - 04.2017
- Supervised daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored team members on customer service best practices and product knowledge.
- Performed store manager duties in their absence.
- Collaborated with upper management to execute store initiatives aligned with corporate goals.
- Actively contributed towards fostering a culture of continuous improvement, supporting the achievement of store-wide objectives.
- Assisted with the successful launch of promotional campaigns, leading to increased sales during peak periods.
- Built relationships with team members to encourage willingness to address concerns and issues.
- Played an integral role in the successful execution of annual physical inventories, ensuring accuracy and efficiency in the process.
Janitor/Custodian
Hallmark Baptist Church
01.2014 - 01.2016
- Maintained cleanliness and organization of church facilities to create welcoming environment for congregants.
- Operated industrial cleaning equipment to ensure thorough sanitation of high-traffic areas.
- Monitored inventory levels of cleaning supplies, ensuring availability for daily operations.
Education
Bachelor of Science - Business Administration
Southern New Hampshire University
Hooksett, NH11-2025
Associate of Arts - Liberal Arts and General Studies
Hill College
Hillsboro, TX05-2017
High School Diploma -
Centennial High School
Burleson, TX06-2015
Skills
- Team leadership
- Policy and procedure enforcement
- Inventory control
- Conflict resolution
- New-Hire Training
- Communication skills
- Leadership training
- Cash register operations
- Interpersonal skills
- Exceptional customer service
- Excellent people skills
- Cash handling
- Microsoft Word
- Safety compliance
- Sales strategy development
- Equipment inspection
- Health regulations compliance
- Customer relations
- Performance evaluation
Accomplishments
- Shortly after being promoted to Assistant Store Leader at GameStop, was able to help my store receive Prestige for our excellent customer service, then helped maintain it.
- As a Sales Manager at Harbor Freight Tools, I was able to higher and develop a new sales team in a failing store. This along with collaboration between other departments led to a complete turn around in sales numbers and a significant reduction in shrink.
- Involved in Hill College Leader Development Board to setup a city-wide clean-up for community.
- Awarded leadership academic Excellent Service award at Hill College.
- Dean's list 2016-2017 Hill College.
- Dean's list 2024-2025 SNHU
Timeline
Sales Manager
Harbor Freight Tools USA
07.2022 - 04.2024
Rural Route Driver
United States Postal Service
09.2021 - 12.2021
Delivery Driver
Ready Refresh Nestle Water
09.2020 - 03.2021
Tire Technician
Discount Tire
05.2018 - 09.2018
Store Manager
GameStop
04.2017 - 04.2020
Assistant Store Leader
GameStop
10.2015 - 04.2017
Janitor/Custodian
Hallmark Baptist Church
01.2014 - 01.2016
Bachelor of Science - Business Administration
Southern New Hampshire University
Associate of Arts - Liberal Arts and General Studies
Hill College
High School Diploma -
Centennial High School