Nathan Mirkov
Hoboken,NJ
Summary
Goal-oriented Associate Technical Services Consultant providing technical solutions and support across project management, development, quality assurance teams, and customers. Skilled in translating client requirements into actionable plans and delivering software implementations that drive efficiency and customer satisfaction. Passionate about supporting and creating strong customer relationships.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Associate Technical Services Consultant
Granicus
04.2022 - Current
- Serve as the main point of contact for assigned customers during and after implementation, providing tailored solutions to meet their record management software needs
- Lead training workshops for incoming and long-standing clients
- Use participant insights and session feedback to improve training strategies
- Provide expert technical guidance, documentation, and support to customers facing complex issues
- Coordinate with internal teams to stay in sync with product updates and evolving customer expectations
- Track project progress, assign tasks, and ensure deadlines are met in an Agile environment
- Drive bi-weekly customer meetings to align on project milestones, gather feedback, and provide technical updates, ensuring transparency and maintaining engagement throughout the software delivery lifecycle
- Analyze logs and user reports to identify root causes of performance bottlenecks and implement targeted fixes
Information Technology Specialist
Montclair State University
02.2020 - 12.2021
- Ensured timely and effective solutions to customer's issues via phone, email, chat, and screen sharing sessions
- Created new accounts, reset passwords, and configured access to servers and file management software for users
- Logged all inquiries with precise details into the ticket support system
- Processed and escalated specialized requests to the appropriate technicians when needed
- Developed training materials for staff, improving user proficiency with university systems
Education
Bachelor of Science - Computer Science
Montclair State University
Montclair, NJ12-2021
Skills
- Project Management
- Jira, Salesforce, Confluence
- Microsoft Suite software
- Excellent communication skills
- Ability to adapt quickly to new situations
- Capable of working independently, with minimal supervision
- Attention to detail and highly organized
Certification
Atlassian Agile Project Management Professional Certificate
Timeline
Associate Technical Services Consultant
Granicus
04.2022 - Current
Information Technology Specialist
Montclair State University
02.2020 - 12.2021
Bachelor of Science - Computer Science
Montclair State University
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