NATHAN MOORE
Ferndale,MI
Summary
I am a detail-oriented IT professional with a proven ability to resolve technical challenges and optimize system performance. With a strong blend of analytical problem-solving and technical expertise, I deliver efficient solutions that enhance user experience and operational effectiveness. My focus on innovation and adaptability allows me to seamlessly bridge technical complexities with practical business needs.
Overview
6
6
years of professional experience
Work History
Senior Service Desk Analyst - Remote
Health Alliance Plan, HAP
12.2023 - 12.2024
- Resolved DUO and Microsoft authentication issues
- Installed and uninstalled software using SCCM.
- Handled Microsoft Active Directory accounts
- Responded to malware and phishing security alerts
- Troubleshooting application and hardware issues
- Configured hardware and software.
- Handled VM and Citrix configurations.
- Worked with vendors to create user accounts
- Activated and Deactivated user medical accounts with user specific access and permissions.
Contract IT Support - Remote
TEKsystems
08.2023 - 12.2023
MSP Technician - Remote Hybrid
Synergies Plus Resources
02.2023 - 08.2023
- Purchased and procured IT equipment.
- Received, configured, shipped and deployed devices.
- Configured VOIP technologies.
- Worked with vendors to troubleshoot equipment failures and outages.
- Created and managed users for multiple different businesses with Microsoft Azure.
- Handled onboarding and offboarding.
- Maintained company websites.
- Ensured site-wide compliance.
- Dispatched high priority tickets.
Freelance Web Developer
Algorhythm, LLC
07.2020 - Current
- Developed websites with HTML, JavaScript, AJAX and JSON coding
- Designed, implemented and monitored web pages, plugins and functionality for continuous improvement
- Conducted testing and review of website design for responsiveness, clarity and effectiveness
- Oversaw back-end development using PHP to maintain website integrity, security and efficiency
- Incorporated graphic design knowledge into web app development, enhancing designs with additional rich media assets
- Worked in collaboration to program, sell, and market Virtual studio Instruments (VST2, VST3 and VSTi)
- Built long-term relationships with clients and maintained rapport with customers
- Over 30k in gross revenue since launch
Lending Support Specialist
United Shore
01.2019 - 01.2020
- Viewed legal documents to determine appropriate indexing decisions based on type of document
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Classified files based on source, type or other details
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Maintained strict data accuracy standards without being audited for error
- Responded timely and effectively to daily emails
Education
Associate of Applied Science - Software Engineering
Oakland Community College
Bloomfield Hills, MI12-2025
Certificate - Cybersecurity Analyst
Computer Networking Center
Livonia, MI08-2023
Skills
- Ticket management
- Network configuration
- Application support
- Application configuration
- VOIP configuration
- Data recovery
- Mobile device management
- Front-end Programming
- Procurement
- Compliance
- Hardware repairs, upgrades, and deployment
Timeline
Senior Service Desk Analyst - Remote
Health Alliance Plan, HAP
12.2023 - 12.2024
Contract IT Support - Remote
TEKsystems
08.2023 - 12.2023
MSP Technician - Remote Hybrid
Synergies Plus Resources
02.2023 - 08.2023
Freelance Web Developer
Algorhythm, LLC
07.2020 - Current
Lending Support Specialist
United Shore
01.2019 - 01.2020
Associate of Applied Science - Software Engineering
Oakland Community College
Certificate - Cybersecurity Analyst
Computer Networking Center
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