Summary
Overview
Work History
Education
Skills
Certification
Languages
Affiliations
Timeline
Generic

NATHAN MORRIS

LIVERPOOL,TX

Summary

Energetic server with background in high-volume restaurant environments. Knows how to deliver superior guest service while maintaining professional rapport with team members. Strong skills in order and payment processing, upselling techniques and keeping areas clean and well-stocked. Committed to enhancing customer satisfaction by delivering memorable dining experiences.

Overview

1
1
Certification

Work History

OWNER

SERIOUS SCENTS
LIVERPOOL, TX
2016 - Current
  • Followed standard operating procedures for making different types of candles.
  • Kept records of production quantities and quality control checks.
  • Researched new techniques and materials to improve product quality.
  • Provided customer service support to address any inquiries or complaints regarding our products.
  • Attended trade shows to promote company's products.
  • Created scented candles with natural ingredients such as beeswax, soy wax, and essential oils.
  • Ensured all orders were filled accurately and shipped within the specified timeframes.
  • Cleaned work areas daily to ensure a sanitary environment was maintained.
  • Determined appropriate temperature and time settings for each material and mold to reduce non-conformances.
  • Weighed mixes accurately to decrease waste by minimizing excess and removed material.
  • Designed quality assurance methods and detailed inspections for completed products.

SERVER

THE PUB
STAFFORD, TX
2019 - 2024
  • Accurately recorded orders on cash register and point-of-sale system.
  • Took orders from customers accurately and in a timely manner.
  • Delivered food orders promptly and courteously.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Checked food before serving it to customers.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Provided excellent customer service to ensure satisfaction.
  • Followed health safety guidelines when preparing and serving food products.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Assisted in training new servers.
  • Prepared drinks according to standard recipes.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.

SALES REPRESENTATIVE

STEAKHOUSE STEAKS
DALLAS, TX
2004 - 2015
  • Performed market research to identify potential sales opportunities.
  • Developed and maintained relationships with customers to ensure repeat business.
  • Identified opportunities for cross-selling additional products and services.
  • Maintained accurate records of all sales and prospecting activities.
  • Performed regular follow-ups with prospects to close deals in a timely manner.
  • Negotiated pricing contracts with customers to maximize profits.
  • Generated new sales leads through cold calling and networking activities.
  • Developed key customer relationships to increase sales.
  • Prepared and delivered appropriate presentations on products and services.
  • Developed and maintained relationships with new and existing clients to increase sales revenue.
  • Set up meetings with potential clients and listened to their wishes and concerns.
  • Negotiated deals and handled complaints or objections.
  • Conducted market research to identify selling possibilities and evaluated customer needs actively.

Education

Some College (No Degree) - CULINARY ARTS

ALVIN COMMUNITY COLLEGE
ALVIN, TX

Skills

  • Safe Food Handling
  • Guest Engagement
  • Service prioritization
  • Exceptional customer service
  • Guest Seating
  • Beverage Preparation
  • Professional Appearance
  • Food safety understanding
  • Sales expertise
  • POS operation
  • Dining customer service
  • Guest Relations Management
  • High-volume dining
  • Effective customer upselling
  • Cash Handling
  • Menu presentation
  • Item promotion
  • Sales closing
  • Territory sales
  • Sales Development
  • Customer Relationship Building
  • Cold-calling
  • Territory Growth
  • Product and Service Sales
  • Upselling and Cross Selling
  • Exceeds sales goals
  • On-site product demonstrations
  • Customer Relations
  • Relationship Building
  • Closing Techniques
  • Inventory Management
  • Positive Customer Engagement
  • Excellent Written and Verbal Communication
  • Self Motivation

Certification

  • TEXAS FOOD HANDLERS
  • TABC

Languages

ENGLISH
Full Professional
SPANISH
Limited

Affiliations

  • CANDLE MAKING
  • COOKING
  • OUTINGS WITH FAMILY
  • EXERCISE
  • MUSIC
  • MOVIES

Timeline

OWNER

SERIOUS SCENTS
2016 - Current

SERVER

THE PUB
2019 - 2024

SALES REPRESENTATIVE

STEAKHOUSE STEAKS
2004 - 2015

Some College (No Degree) - CULINARY ARTS

ALVIN COMMUNITY COLLEGE

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