Nathan Morton
Woodstock,GA
Summary
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing documents, utilizing office software for data entry, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
2
2
years of professional experience
Work History
Receptionist
Chattahoochee Technical College
08.2023 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
- Increased customer retention rates through exceptional communication skills and problem-solving abilities.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Facilitated clear communication between staff members by distributing memos and announcements in a timely manner.
- Confirmed appointments, communicated with clients, and updated client records.
- Corresponded with clients through email, telephone, or postal mail.
- Answered central telephone system and directed calls accordingly.
- Maintained confidentiality of information regarding clients and company.
Customer Service Representative
Conduent LLC
06.2022 - 07.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Associate of Science - Interdisciplinary Studies
Chattahoochee Technical College
Marietta, GA07.2024
High School Diploma -
Broome High School
Spartanburg, SC05.2007
Skills
- Scheduling
- File Management
- Administrative Support
- Technical Support
- Clerical Support
- Data Entry
- Multi-Line Telephone Systems
- Transcription and Dictation
- Service-Oriented Mindset
- Mail Distribution
- Documentation and Reporting
- Professional Demeanor
- Security Understanding
- Document Management
- Customer/Client Relations
- Mail Handling
- Verbal and Written Communication
- Telephone Skills
- Information Protection
- Tech-Savvy
- Spreadsheet Tracking
- Organization Skills
- Record Preparation
- Attention to Detail
- Telephone Etiquette
- Conflict Resolution
- Microsoft Office Proficiency
Timeline
Receptionist
Chattahoochee Technical College
08.2023 - Current
Customer Service Representative
Conduent LLC
06.2022 - 07.2023
Associate of Science - Interdisciplinary Studies
Chattahoochee Technical College
High School Diploma -
Broome High School
Similar Profiles
Thomas SullivanThomas Sullivan
Math Tutor at Chattahoochee Technical CollegeMath Tutor at Chattahoochee Technical College
Andrew GoodwinAndrew Goodwin
Student Success Assistant at Chattahoochee Technical CollegeStudent Success Assistant at Chattahoochee Technical College
Nathan MortonNathan Morton
Program Assistant/Administrative Assistant/Receptionist Assistant at Chattahoochee Technical CollegeProgram Assistant/Administrative Assistant/Receptionist Assistant at Chattahoochee Technical College
Jamal RowryJamal Rowry
Industrial Maintenance Technician Training Program at Chattahoochee Technical CollegeIndustrial Maintenance Technician Training Program at Chattahoochee Technical College
Dylan HarrisDylan Harris
Baseball Umpire at Perfect Game USABaseball Umpire at Perfect Game USA