NATHAN MUAMBA
Lewiston,ME
Summary
Creative and driven entry-level professional with 6 years of experience in customer service, sales support, and team development. Recognized for a collaborative spirit, strong work ethic, and cross-cultural communication skills fluent in English, French, and Lingala. Holds a Bachelor’s degree in Communication from the University of New Hampshire, where I competed as a Division I football player and earned NFL tryouts with both the Kansas City Chiefs and Minnesota Vikings—demonstrating elite discipline, resilience, and performance under pressure.
Proven ability to lead diverse teams, manage departmental operations, and drive process improvements. Adept at fostering positive work environments, resolving conflicts diplomatically, and aligning team efforts with business goals. Proficient in Microsoft Office Suite and experienced in project coordination and strategic planning. Eager to contribute to a dynamic organization as a team leader or crew member, leveraging adaptability, people skills, and a proactive mindset to boost performance and long-term success.
Overview
6
6
years of professional experience
Work History
Department Manager
Lowe's
04.2025 - Current
- Managed approximately 30 incoming calls, emails and faxes per day from customers Supervised daily operations to ensure adherence to company policies and procedures.
- Trained team members on operational standards and best practices for efficiency.
- Coordinated inventory management processes to optimize stock levels and reduce waste.
- Implemented staff scheduling solutions to enhance productivity during peak hours.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Resolved customer inquiries promptly, improving overall service satisfaction ratings.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Assisted in talent acquisition efforts, hiring top candidates to strengthen the department''s capabilities.
- Led a team of professionals to consistently achieve or exceed performance targets.
- Increased customer satisfaction with proactive issue resolution strategies.
- Improved operational efficiency with introduction of cutting-edge technology solutions.
- Led team to achieve operational efficiency in daily store operations.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members
- .Managed approximately 30 incoming calls, emails and faxes per day from customers and management teams.
- Trained new employees on product knowledge and customer service standards.
Crew Team Lead
wentworth by the sea
05.2022 - 07.2023
- Provided coaching and mentorship to junior crew members on best practices in customer service.
- Demonstrated strong leadership capabilities while managing a team in a fast-paced environment.
- Generated detailed reports outlining progress against goals set out by management.
- Maintained accurate records of inventory levels, ordering additional supplies when needed.
- Trained and mentored new crew members on operational procedures and customer engagement techniques.
- Supervised daily operations to ensure exceptional guest service and team performance.
- Cultivated a customer-centric mindset within the team which translated into consistently high levels of client satisfaction.
- Streamlined communication between team members, leading to improved collaboration and faster problem resolution.
Crew Member
chipotle
04.2019 - 08.2019
- Greeted customers in a friendly and professional manner, ensuring customer satisfaction.
- Performed cashier duties such as accepting payments, issuing change, and counting money back to customers.
- Coordinated with other crew members to complete assigned tasks quickly and effectively.
- Handled customer complaints in a professional and courteous manner.
- Demonstrated excellent communication skills when dealing with customer inquiries and complaints.
- Operated kitchen equipment and maintained cleanliness standards to ensure safe food preparation.
- Prepared high-quality food items following company recipes and presentation guidelines.
- Collaborated with team members to efficiently manage peak service periods, ensuring timely customer service.
Education
Bachelor of Arts (B.A.) - Communication
University of New Hampshire
Durham, NH12.2023
Skills
- Teamwork and collaboration
- Coaching and mentoring
- Job assignments
- Issue troubleshooting
- Team management
- Professional appearance
- Equipment Abilities
- Reliability
- Punctuality
- Self motivation
- Physical strength and stamina
- Professionalism
- Team building
- Equipment maintenance and repair
- Decision-making
- Staff recruitment
- Recruiting and hiring
- Scheduling
- Loss prevention
- Retail management
LANGUAGES
French - Fluent
Lingala - Fluent
English - Fluent
Timeline
Department Manager
Lowe's
04.2025 - Current
Crew Team Lead
wentworth by the sea
05.2022 - 07.2023
Crew Member
chipotle
04.2019 - 08.2019
Bachelor of Arts (B.A.) - Communication
University of New Hampshire
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