Christian Vega
San Jose,CA
Overview
5
5
years of professional experience
Work History
Customer Service Representative
SP+
08.2022 - Current
- Facilitated vehicle flow by managing traffic control and parking in assigned area.
- Answered general questions about parking fees, facilities, and directions.
- Monitored parking space availability to direct customers to open spots quickly.
- Coordinated responses to emergencies by dispatching vehicles and bringing in additional personnel.
- Determined customer needs by asking relevant questions and listening actively to responses.
- Removed safety hazards, soiled items, and trash from customer areas.
- Handled cash, made accurate change and maintained balanced cash drawer.
- Assisted drivers with locked vehicles or in need of jump-starts to facilitate access to vehicles quickly and safely.
- Assisted with parking lot security to deter theft and other criminal activities in parking lots.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Patrolled parking areas regularly to identify security, safety or vehicle concerns.
- Maintained updated and detailed records of calls in physical and electronic database.
- Prepared detailed incident reports to facilitate appropriate follow-up.
- Operated multi-line telephone system, prioritized calls and initiated appropriate action based on incident type and importance.
Warehouse Associate
Amazon
11.2020 - 05.2022
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Prepared orders for shipment by picking, packing and labeling merchandise.
- Operated PC and RF-based computer systems for inventory management.
- Operated forklifts to transfer inventory to and from target destinations.
Cashier
McDonalds
10.2018 - 11.2019
- Tallied cash drawer at beginning and end of each work shift.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Collected and authorized payments of guests.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Education
High School Diploma -
Fred C. Beyer High School
Modesto, CA05.2018
Skills
- Customer assistance
- Stocking and Replenishing
- Cash Drawer Management
- Bagging and Packaging
- Inventory management
- Order picking and processing
- Forklift Operation
- Shipping and Receiving
- Data Entry
- Dispatch Coordination
Timeline
Customer Service Representative
SP+
08.2022 - Current
Warehouse Associate
Amazon
11.2020 - 05.2022
Cashier
McDonalds
10.2018 - 11.2019
High School Diploma -
Fred C. Beyer High School