Nathan Ngo
Hoschton,GA
Summary
Dynamic and results-oriented professional with a proven track record at Wendy's International, enhancing customer satisfaction and streamlining operations. Skilled in salesmanship and problem-solving, I excel in fast-paced environments, demonstrating leadership qualities and a keen attention to detail. Leveraged interactive communication skills to boost service efficiency and foster a positive work atmosphere.
I also currently run a social media marketing company, where I spealize in sales and client management, and looking to work some extra hours to make some more money.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Crew Member
The Complex Sports and Entertainment
Buford, GA
08.2023 - 11.2023
- Interacted pleasantly with guests to deliver quality customer service.
- Provided assistance to staff members during peak hours such as helping out with cleaning tasks or attending customers.
- Ran daily financial operation reports, tallied receipts and recorded details of sales.
- Cleaned vehicles, booths and seats on rides to achieve sanitary compliance with park regulations.
- Provided customer service support to patrons who needed help using an arcade machine or playing a game.
- Handled customer requests and complaints quickly to improve overall service.
- Assisted with promotional activities such as handing out coupons or flyers for upcoming events.
- Interacted with guests to encourage play and explained rules of each game.
- Maintained a clean and orderly arcade environment by wiping down surfaces, vacuuming carpets, emptying trash receptacles.
- Patrolled assigned work area, responding to guest service requests and machine service lights.
- Greeted customers upon entering the arcade and answered any questions they had.
- Monitored arcade equipment for malfunctions to maintain functional operations.
Wendy's Crew Worker
Wendys International
Braselton, GA
04.2023 - 07.2023
- Wiped down tables and equipment, swept and refilled stock.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Directed patrons to restrooms and other amenities within facility.
- Maintained safe food handling practices to prevent germ spread.
- Processed payments on cash register and counted back bills and change to patrons.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Followed recipes to cut, chop and combine correct ingredients and quantities to meet quality standards.
- Presented orders to guests within anticipated service times.
- Took out garbage from kitchen area before closing time.
- Sanitized work surfaces regularly during shifts according to health regulations.
- Operated fryers and grills, assisted with putting orders together and bagged items for customers.
- Drove team success by quickly completing assigned tasks.
- Performed cashier duties such as taking customer orders, collecting payments, making change and issuing receipts.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Packed fast food products in approved containers, cups, and bags.
Education
High School Diploma -
Jackson County High School
Hoschton, GA05-2024
Skills
Problem-solving
- Salesmanship
- Cleaning
- Learning agility
- Product promotion
- Company standards
- Self-discipline
- Willingness to learn
- Heavy lifting
- Point-of-sale transactions
- Influencing skills
- Attention to detail
- Integrity and honesty
- Assertiveness
- Clear communication
- Sales expertise
- Leadership qualities
- Interactive communication skills
- Product knowledge
- Valid Driver's license
Affiliations
- I do sports, soccer and boxing.
Accomplishments
- Lot of soccer high school awards, and academic such as honor roll.
Certification
- I run a marketing company, that showcases sales, and communication skills and how to get things done on time, and work with people, and I am athletic and strong to carry and heavy objects.
Languages
English
Professional
Timeline
Crew Member
The Complex Sports and Entertainment
08.2023 - 11.2023
Wendy's Crew Worker
Wendys International
04.2023 - 07.2023
- I run a marketing company, that showcases sales, and communication skills and how to get things done on time, and work with people, and I am athletic and strong to carry and heavy objects.
High School Diploma -
Jackson County High School
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