Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Nathan Noble

Anchorage,AK

Summary

High-energy Restaurant Manager with demonstrated success supervising staff and building teams. Proven history of achieving set goals by monitoring employee performance and coaching staff on effective sales methods. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.

Overview

21
21
years of professional experience

Work History

Assistant General Manager

Village Inn
10.2020 - 12.2022
  • Handled cash accurately and prepared deposits.
  • Trained new employees on proper protocols and customer service standards.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of team members.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
  • Motivated staff to perform at peak efficiency and quality.
  • Purchased food and cultivated strong vendor relationships.
  • Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.

Kitchen Manager

Village Inn
04.2008 - 09.2020
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
  • Oversaw food preparation and monitored safety protocols.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
  • Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.
  • Reviewed and analyzed kitchen performance to verify gaps and observe continuous improvement.
  • Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.

Cashier

Hot Topic
01.2002 - 02.2008
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Helped customers complete purchases, locate items, and join reward program.
  • Addressed customer needs and made product recommendations to increase sales.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.

Education

GED -

Job Corps
Ogden, UT
06.2000

Skills

  • Customer Assistance
  • Brand Loyalty
  • Opening and Closing Procedures
  • Customer Service
  • Staff Assessments
  • Accounts Payable and Accounts Receivable
  • Shift Management
  • Aloha POS
  • Anticipating Problems
  • Employee Performance Evaluations
  • Reconciling Cash Drawers
  • Client Base Retention

Additional Information

REFRENCE



  • Doug Foster - Owner- Village Inn- All Anchorage locations 907-529-6046


  • Kirsten Williams - Geneal Manger- Village Inn- North Ave. Grand Junction 970-209-2244


  • Brian Bop - General Manger- Village Inn- Horizon Dr. Grand Junction 907-243-6009






Timeline

Assistant General Manager

Village Inn
10.2020 - 12.2022

Kitchen Manager

Village Inn
04.2008 - 09.2020

Cashier

Hot Topic
01.2002 - 02.2008

GED -

Job Corps

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Nathan Noble