Nathan Norman
Fort Worth,TX
Summary
Diligent well-versed in accurately communicating with customers through e-mail,phone, and fax. Help in clarifying and educating customers about available cost benefit options. Experienced in working with hydraulic hose/couplings/industrial hose inventory as well as bar stock. Maintains a positive and safe relationship with coworkers and actively engages on team work. Keeps workers safe by following and actively communicating company standards and policies. Manages high workloads successfully by employing excellent multi-tasking and prioritization skills in a fast paced environment ranging from:
safety standards, quoting, creating new sales orders, invoicing, purchasing, receiving, logistics, bill of lading, A/P, A/R, payroll, writing/depositing checks and handling money, using multiple ledgers for accurate record keeping, relaying and sending orders to the warehouse. Keeping production flowing while maintaining the highest safety standards and communicating best safety practices as needed.
Warehouse duties include training, assisting workers, demonstrating proper safety practices, assessing the work, assembly procedures, lead times, staging orders, shipping and receiving, inspecting and signing off on finished products, helping write up walk-in orders, setting up machines to proper spec, maintaining and troubleshooting shop machinery, safety conscious, sometimes handyman work. Commitment to creating a good rapport and trust in the integrity and execution of company/customer goals and expectations.
Overview
23
23
years of professional experience
Work History
Lead Processing Technician
Dura-Bar Metals, TX
12.2021 - Current
- Enhanced productivity by implementing efficient processing techniques and streamlining workflows.
- Reduced errors in processing tasks through regular quality control checks and team training sessions.
- Achieved consistently high-quality outcomes by adhering to established protocols and industry best practices.
- Maximized process efficiency through continuous evaluation of existing systems and implementation of innovative solutions.
- Expedited turnaround times on critical projects, closely monitoring progress and adjusting resources as needed.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and conducting regular inspections.
- Complied with safety rules and standards to maximize efficiencies while reducing accidents.
- Performed housekeeping functions to maintain compliant, audit-ready operations.
- Managed inventory of raw materials, consumables, and spare parts to minimize downtime while controlling costs.
- Promoted a culture of safety by conducting regular training sessions, inspections, and hazard assessments.
Multi-faceted Office/Warehouse Coordinater
The Hose Guys, Inc
04.2013 - 07.2021
- Helped in quoting and following up on quotes for customers based on price scheduling, lead times and multipliers via e-mail/phone/fax
- Helped in clarifying what customers needed as well as educating them on correct options or solutions
- Created 5-12 daily sales orders ranging from $100-$18,000 each as well as creating shippers and invoices using PCMRP computer software
- Removed or added to inventory in PCMRP software
- Purchasing product for shop and/or customers and creating new purchase orders as well as receiving
- A/R and A/P editing, ledgering, sending receipts via mail, e-mail and filing correctly when finished
- Writing and depositing checks handling money and credit cards
- Collection calls and evaluating which customers were outside of terms
- Adding new accounts to PCMRP software
- Logistics, creating between 4-10 B.O.L.'s daily along with freight and rating orders based on customers needs and deadlines
- Helped with warehouse oversight, explained new orders, assisted with assembly procedures and setting up machines to correct specifications
- Inspected and checked off pallets or boxes of product prior to shipping to customers
- Forklift operations/safety and checklists
- Training new warehouse workers
- Bi-Weekly Payroll for warehouse workers/recording worker attendance and incidents
- Aided in maintaining shop machines and instructing on proper use of tools
- Assisting walk-in and will call customers
- Opening and closing warehouse
Server
Mah'e Steak And Sushi
09.2010 - 04.2013
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Checked identification for minimum age for sale of alcoholic beverages.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Kept a consistent workflow amongst 4-6 tables of 4-8 customers per table satisfied
- Maintained a clean look and great conversations with guests
Server/Banquet Server
St.Regis Resort
09.2008 - 08.2010
- Stayed up-to-date on menu changes to help resort guests make food choices.
- Guided arriving guests to tables, took drink orders and relayed information to bartenders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Monitored dietary restrictions and served guests with special needs.
- Served appetizers, delivered entrees and refilled beverages for banquet guests.
- Fostered enjoyable event atmosphere through friendly guest interactions
- Established great rapport with guests leading to follow up requests of me being their main server
- Performed constant awareness of dishes and drinks that needed removal or
- Handled payment information based on room #'s or credit cards and cash
- Kept awareness of how many alcoholic drinks were served and reserved the right to refuse service to individuals appearing to be over their limit
Prep Chef
Sutra Lounge
06.2007 - 04.2008
- Prevented cross-contamination from utensils, surfaces and pans when cooking and plating meals for food allergy sufferers.
- Measured high demand spices and commonly used ingredients for 5 stations.
- Learned specific cutting techniques for chopping vegetables and fresh spices.
- Seasoned and marinated cuts of meat, poultry and fish.
- Performed stock rotation and inventory counts to provide list of low-stock kitchen items.
- Assisted with routine stock rotation to keep ingredients fresh.
Sales Floor Associate
Staples, The Office Supply Superstore
08.2006 - 06.2007
- Helping customers make decisions based on their needs as well as explaining cost benefit for said product
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
- Assembling and explaining how products work along with feature explanation
Construction Worker
Prentice Construction
10.2005 - 07.2006
- Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
- Assisted with basic carpentry work such as installing wooden floors and crown molding.
- Utilized hammers, saws, squares, levels and fastening devices to complete projects.
- Determined materials needed for daily shift and loaded vehicles with equipment and supplies.
- Installing insulation and drywall
- Deck Building
Logging/Tree Service Groundsman
Global Resources
03.2002 - 10.2005
- Crane rigging
- Chainsaw operations and maintenance
- Unhooking tree chunks from crane and De-limbing
- Chipper operations
- Maintaining high awareness and safety conscious for all workers
- Spotting for crane operators
- Communicating with all workers and attending daily safety meetings
- Thoroughly cleaning up worksites
- Took high voltage course through Edison who contracted Global Resources to remove high risk trees that were near power lines
- Had many contracts through the County,Philips and Jordan, Edison, local schools, churches, Etc.
- Driving company vans to different job sites.
Theatre Usher/Concession Stand Worker
Blu Jay Cinemas
10.2000 - 03.2002
- Created custom orders based on customer dietary preferences and dietary restrictions.
- Reconciled receipt totals with cash and credit payments to address shortages with staff members.
- Used cash register to tender change and process cash and credit card payments.
- Prepared quality products while maintaining proper food safety practices, portion control and presentation within service goal times
Education
GED -
02.2010
Skills
- Computer Skills/Microsoft Office
- Taking accurate orders and quoting customers via phone/e-mail/fax
- Customer Service/Order fulfillment
- Time management, multi-tasking in fast paced environment
- Team Collaboration
- Complex Problem Solving
- Good Telephone Etiquette
- Creating new sales orders and invoicing via PCMRP software
- Purchasing and receiving product using PCMRP software
- Logistics
- Shipping and receiving
- A/P and A/R filing and editing
- Depositing and writing checks
- Collection calls
- Payroll for 3-5 warehouse workers using Pay-clock software and Lathem's biometric clock
- Hand and power tool knowledge and experience
- Assembling hydraulic and industrial hose to spec
- Maintaining and setting up hose crimping machines
- Handyman some plumbing and construction
- Warehouse Safety
- Accountable and on time
Accomplishments
Found out how to better communicate deadlines based on customers needs and provide a high quality product during heavy production. Demonstrating quality while maintaining priority with hitting both marks simultaneously.
Timeline
Lead Processing Technician - Dura-Bar Metals, TX
12.2021 - Current
Multi-faceted Office/Warehouse Coordinater - The Hose Guys, Inc
04.2013 - 07.2021
Server - Mah'e Steak And Sushi
09.2010 - 04.2013
Server/Banquet Server - St.Regis Resort
09.2008 - 08.2010
Prep Chef - Sutra Lounge
06.2007 - 04.2008
Sales Floor Associate - Staples, The Office Supply Superstore
08.2006 - 06.2007
Construction Worker - Prentice Construction
10.2005 - 07.2006
Logging/Tree Service Groundsman - Global Resources
03.2002 - 10.2005
Theatre Usher/Concession Stand Worker - Blu Jay Cinemas
10.2000 - 03.2002
San Juan Adult Education - GED,
Similar Profiles
Steve UzynSteve Uzyn
Refractory Leadman at Dura-barRefractory Leadman at Dura-bar
Michael CalabreseMichael Calabrese
Quality Assurance Inspector at Charter Dura BarQuality Assurance Inspector at Charter Dura Bar
Shawn GillShawn Gill
Inside Sales Supervisor at Dura-Bar Metal ServicesInside Sales Supervisor at Dura-Bar Metal Services