Nathan Norman
Garden Grove,CA
Summary
Results-driven professional with 8 months of remote site management experience, 3 years of team leadership, and 8 years in inside sales across manufacturing, retail, and service industries. Proven track record in optimizing operational efficiency, fostering team collaboration, and ensuring a strong focus on safety training, PPE compliance, and continuous improvement initiatives. Consistently achieved an on-time delivery rate of 97%+, while overseeing quality control to ensure top-tier products and exceptional customer satisfaction. Experienced in managing material and tool procurement for project success and safety, as well as coordinating with contractors for property and machinery maintenance. Skilled in Microsoft Office 365 and Microsoft Teams for remote collaboration and reporting on key metrics such as production, safety, quality, and on-time delivery. Frequent traveler for company-sponsored training events and leader of daily safety meetings, monthly quality workgroups, and ongoing employee development. Committed to proactive safety, quality control, and cultivating a culture of continuous improvement, resulting in reduced errors and superior outcomes.
Overview
12
12
years of professional experience
Work History
Processing Site Manager / Lead Processing Technician
Dura-Bar Metal Services
02.2021 - 10.2024
- Led regular site meetings, promoting open communication for efficient problem-solving and progress updates
- Reduced safety incidents by conducting site inspections and enforcing safety protocols
- Identified areas for improvement in employee performance to align with company values and best practices
- Collaborated with teams to strategize strengths, weaknesses, lead times, and project deadlines
- Coordinated with all departments to optimize production processes, ensuring safety and efficiency
- Implemented process improvements, enhancing productivity and reducing errors through quality control checks and team training
- Ensured consistent high-quality outcomes by adhering to established protocols and industry best practices
- Improved process efficiency by evaluating systems and introducing innovative solutions
- Expedited critical project timelines by monitoring progress and adjusting resources as necessary
- Enforced safety guidelines and maintained a safe working environment through regular inspections and training
- Managed inventory, reducing downtime and controlling costs through efficient material procurement
- Fostered a culture of safety with ongoing training, inspections, and hazard assessments
- Delivered training for new hires, ensuring strong knowledge in processing operations and company policies
- Led employee recruitment, training, and conflict resolution, maintaining OSHA compliance and safe work conditions
- Supervised daily office operations, equipment maintenance, and employee attendance, including payroll management
- Conducted risk assessments and addressed potential issues proactively
- Created weekly/monthly reports and presentations for management, implementing cost-saving measures in materials and labor
- Maintained detailed site records for future planning and analysis, promoting a team-oriented, collaborative work environment
Inside Sales/Office Worker/Logistics/Production Coordinator
The Hose Guys, Inc
04.2013 - 08.2021
- Assisted with quoting, following up on customer quotes, and providing pricing, scheduling, lead times, and multipliers via email, phone, and fax
- Clarified customer needs and provided guidance on appropriate options and solutions
- Generated 5-12 daily sales orders (ranging from $100-$18,000), including creating packing lists and invoices using PCMRP software
- Managed inventory updates in PCMRP software, adding or removing products as needed
- Handled purchasing, created new purchase orders, and managed product receipts for both the shop and customers
- Edited A/R and A/P, input data into Excel spreadsheets, and processed receipts through mail, email, and filing
- Processed payments via check, credit card, and cash; responsible for writing and depositing checks
- Conducted collection calls and monitored accounts for overdue payments
- Added new accounts to PCMRP software and maintained customer records
- Managed logistics by creating 4-10 B.O.L.'s daily and coordinating freight based on customer needs and deadlines
- Supported warehouse operations by explaining new orders, assisting with assembly, and setting up machines to specifications
- Inspected and verified pallets or boxes of products before shipping to customers
- Operated forklifts safely and conducted regular safety checks
- Trained new warehouse workers and assisted in developing warehouse processes
- Managed bi-weekly payroll for warehouse employees and recorded attendance and incidents
- Assisted in maintaining shop machines and provided guidance on tool usage
- Assisted walk-in and will-call customers, providing excellent service and support
- Responsible for opening and closing warehouse operations
- Demonstrated self-motivation and a strong sense of personal responsibility, thriving in fast-paced environments
Education
GED -
06-2009
Skills
- Workflow optimization
- Logistics
- Shipping/receiving
- Quality control
- Assembly line
- Team training
- Payroll (Dayforce)
- Cost-saving measures
- Material procurement
- Labor allocation
- Continuous improvement
- Production processes
- Delegation
- Employee relations
- Site safety
- OSHA adherence
- Hazard assessments
- Microsoft Office Suite
- PCMRP software(creating SO/PO and used for inventory and receiving)
- Oracle
- Logistics coordination
- Purchasing
- Inventory management
- Production scheduling
- Quoting
- Order fulfillment
- Problem resolution
- Client relationship management
- Forklift operation (sit down and stand up)
- Machine setup
- Assembly
- Handyman work
- Equipment maintenance
Timeline
Processing Site Manager / Lead Processing Technician - Dura-Bar Metal Services
02.2021 - 10.2024
Inside Sales/Office Worker/Logistics/Production Coordinator - The Hose Guys, Inc
04.2013 - 08.2021
San Juan Adult Education - GED,
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