Nathan Norris
Pharmacist
Troutman,NC
Summary
Dedicated Pharmacist enthusiastic about helping diverse patient populations. Knowledgeable in community pharmacy operations and patient centered care. Bringing successful career history comprising of more than 8 years with management experience. Skilled at improving processes to maximize team productivity and profitability. Emphasis on patient centered care ensuring safe dispensing of medications and drug utilization reviews. Experience supervising a team, providing regular status reports, leading group meetings, giving presentations, and implementing new training initiatives.
Overview
9
9
years of professional experience
7
7
years of post-secondary education
Work History
Pharmacist
Health Park Pharmacy
Raleigh, NC
01.2023 - Current
- Supervisor/Owner: Steve Adkins PharmD
- Interpreted prescription orders, dispensed medications and counseled patients on drugs.
- Administered long acting injectables to patients within keeping of state law, providing counseling and monitoring for adverse effects and communicated with providers offices as needed
- Communicated issues and reactions to specific medications to intercept potential errors.
- Verified safety and efficacy of medication usage by reporting adverse drug effects, medication errors and other quality issues.
- Managed pharmaceutical supply procurement and management processes.
- Educated patients about possible drug interactions and gave special administration instructions.
- Worked with automated dispensing systems to securely store medication and track narcotics and other controlled drugs.
- Optimize synchronization of medications to help patients with complex regimens
- Enrolled patients in Adhere Pac program
- Helped implement new company initiatives and programs
- Ensured complex billing of manufacturer coupon programs was completed accurately for auditing purposes
- Helped train newer employees on Pioneer RX Software
Pharmacy Manager
CVS Health
Youngsville, NC
08.2022 - 12.2022
- Supervisor Juli Mosley, PharmD
- Lateral promotion to second largest volume store in district
- Oversaw Store remodel in pharmacy ensuring all operations ran smoothly day to day during sections of pharmacy being closed to ensure minimal disruptions for patient care
- Trained technicians on how to properly use Epic for Covid testing
- Trained to prescribe Paxlovid via Epic following clinical guidelines
- Educated patients on possible drug interactions, potential side effects and optimal methods of administration.
- Oversaw all daily pharmacy operations including scheduling, hiring, and employee retention
- Helped patients overcome vaccine hesitancy by providing facts about efficacy and safety data.
- Collaborated with store manager to onboard new colleagues and cross source front store employees to ensure pharmacy was staffed properly
- Evaluated patient histories to assess medication compliance and spot issues such as doctor shopping or excessive usage.
- Supervised team of 14 pharmacy technicians.
- Helped technicians advance internally to lead technician, inventory specialist as well as obtaining immunization certification
- Ensured compliance with all federal, state, and local regulations for pharmacies
Pharmacy Manager
CVS Health
Raleigh, NC
03.2022 - 07.2022
- Supervisor, Dana Ray PharmD
- Trained all employees on how to use Epic for Covid testing as well as cascade updates from corporate
- Helped to mentor new pharmacists on how to effectively to complete daily tasks and navigate workflow
- Ordered all pharmacy supplies and kept check on inventory levels.
- Ensured schedule was optimized to match business demand
- Compared prescription details against safety standards and insurance requirements to support patients.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Managed team of 8 pharmacy technicians
- Ensured all training was complete to stay compliant with company policy
- Created efficient inventory practices to maximize profits by preventing over ordering
- Ensured pharmacy stayed compliant with all federal, state, and local laws
- Successfully obtained patient care outcomes by driving collaboration with front store to ensure customer satisfaction
Temporary Pharmacy Manager
CVS Health
Raleigh, NC
10.2021 - 02.2022
- Supervisor Dana Ray, PharmD
- Partnered with district trainers to train newly licensed pharmacists on how to properly use computer system and perform drug utilization reviews with appropriate documentation
- Trained pharmacy interns and newly hired pharmacy technicians.
- Educated patients on possible drug interactions, potential side effects and optimal methods of administration.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Supervised team of 6-8 pharmacy technicians.
- Owned patient care and customer service scores for store
Staff Pharmacist
CVS Health
Garner, NC
08.2021 - 09.2021
- Supervisor, Dana Ray PharmD
- Interpreted prescriptions from healthcare providers to properly dispense medications and health products.
- Recommended OTC devices or medication options to help mitigate individual symptoms.
- Completed new and updated patient profiles with lists of patient medications.
- Properly compounded and dispensed medications as prescribed by doctors and dentists.
- Complied with all federal laws, company policies and procedures and state regulations regarding intern, technician and assistant training and licensure.
- Coordinated pharmacy staff schedule and assisted with personnel monitoring and performance evaluations.
- Correctly completed pharmacy daily and weekly reports.
- Communicated regularly with physicians, nurses, insurance companies and managed care organizations.
- Effectively resolved insurance rejections and other billing issues.
Graduate Intern Pharmacist
CVS Health
Apex, NC
05.2021 - 08.2021
- Supervisor, Christina Libecap PharmD
- Educated patients on possible drug interactions, potential side effects and optimal methods of administration.
- Compared prescription details against safety standards and insurance requirements to support patients.
- Interacted with healthcare professionals to support timely and proper processing of prescriptions.
- Counseled patients on new medications and OTC products.
- Monitored inventory levels and notified pharmacist of items requiring reorder.
- Provided friendly customer service at drop-off and pick-up counters.
- Assisted pharmacist in final review of filled prescriptions.
- Used pharmacy software to enter prescription and insurance information.
- Contacted insurance companies to resolve claims issues.
- Recommended OTC devices or medication options to help mitigate individual symptoms.
Pharmacy Intern
CVS Health
Charlotte, NC
08.2017 - 04.2021
- Supervisor, Chris Skowronski PharmD
- Educated patients on possible drug interactions, potential side effects and optimal methods of administration.
- Compared prescription details against safety standards and insurance requirements to support patients.
- Addressed customer questions regarding refills, insurance EOBs and status prescriptions filling.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions and refill instructions.
- Provided friendly customer service at drop-off and pick-up counters.
- Interacted with healthcare professionals to support timely and proper processing of prescriptions.
- Monitored inventory levels and notified pharmacist of items requiring reorder.
- Recommended OTC devices or medication options to help mitigate individual symptoms.
- Counseled patients on new medications and OTC products.
- Used pharmacy software to enter prescription and insurance information.
- Contacted insurance companies to resolve claims issues.
Pharmacy Technician
CVS Health
Rocky Mount, NC
07.2014 - 08.2017
- Supervisor, Kathy Vaughn RPH
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Worked directly with pharmacists to ensure all patient's needs were met during their visit, prioritizing customer service in a fast pace environment
Education
Doctor of Pharmacy -
08.2017 - 05.2021
- GPA of 3.7
- Inducted member of Rho-Chi Honor Society- Gamma Phi Chapter, May 2019
- Elected student representative for Professional Conduct Review Board for Wingate University School of Pharmacy, August 2019 - May 2021
- Vice President of Finance for Wingate University School of pharmacy Chapter of APHA, March 2018- March 2019
- Member of Christian Pharmacists Fellowship International (CPFI)
- Member of American Pharmacist Association- Academy of Student Pharmacists (APHA-ASP) January 2018- Present
Pre-Pharmacy -
08.2015 - 05.2017
- Pre-Pharmacy GPA: 3.0
- President of Wingate University Pre-Pharmacy Club
- Active member of Wingate University Pre-Pharmacy Club
- Volunteered with Wingate University Freshman move in day as Pre-Pharmacy Club Representative
Dual Enrollment - Pharmacy Prerequisites
08.2013 - 05.2015
- GPA of 4.0
- Dual enrolled in high school and community college to obtain college credit for prerequisites for pharmacy school
Skills
Drug utilization review
Pharmacy operations management
Employee Retention and Team Engagement
Work Ethic
Time Management
Licensures and Certifications
- License Pharmacist in the State of North Carolina (License #30765) August 2021-Present
- North Carolina Association of Pharmacists: Pharmacists' Virtual Training Program for Long Acting Injectables January 2023-Present
- American Pharmacists Association Pharmacy-Based Immunization Delivery April 2018
- American Heart Association Basic Life Support for Healthcare Providers August 2017-Present
Advanced Pharmacy Practice Experiences
- Advanced Community Pharmacy II: Realo Discount Drugs, Hampstead NC, preceptor Jennifer Buchanan, PharmD March 221- April 2021
- Advanced Community Pharmacy I: CVS Health, Leland NC, 200 hours, preceptor, Jocelyn Ott, PharmD, February 2021-March 2021
- Internal Medicine: New Hanover Regional Medical Center, Wilmington NC, 200 hours, preceptor Kathryn Chauvin PharmD, January 2021-February 2021
- Advanced Administrative Rotation: CVS Health, Wilmington NC, 200 hours, preceptor Kelsey Kikta, PharmD, October 2020-December 2020
- Nuclear Pharmacy II: Cardinal Health Nuclear Pharmacy Services, Wilmington NC, 200 hours, preceptor Charles King, PharmD, September 2020-October2020
- Advanced Hospital: New Hanover Regional Medical Center, Wilmington NC, 200 hours, preceptor Shannon Eidsness, PharmD, August 2020-September 2020
- Nuclear Pharmacy I: Cardinal Health Nuclear Pharmacy Services, Wilmington NC, 200 hours, preceptor Charles King, PharmD, July 2020-August 2020
- Ambulatory Care: Cape Fear Heart Association, Wilmington NC, 200 hours, preceptor Danielle Wright, PharmD, June 2020- July 2020
- Online High Yeld NAPLEX Med Review, 200 hours, preceptor Wesley Haltom, PharmD, May 2020- June 2020
Professional Presentations
- Driving Expanded Immunizations across District 6, Capstone project for Foundations for Leading (FFL) a CVS internal training program. Presented to other pharmacy managers, district leaders, and regional directors on October 19, 2022
- Overview of Atrial Fibrillation: Rate vs. Rhythm Control, Advanced Pharmacy Practice Experience Advanced Community Pharmacy Presentation. Presented to clinical staff member and other students at Realo Discount Drugs on April 13, 2021
- Albumin Clinical Pearls and Administration, Advanced Pharmacy Practice Experience Internal Medicine Rotation Nursing inservice guide given to Pharmacy and Nursing Staff along with Cape Fear Community College nursing students at New Hanover Regional Medical Center on February 4, 2021
- Atrial Fibrillation with a focus on Tikosyn, Advanced Pharmacy Practice Experience Ambulatory Care Rotation Presentation. Presented pharmacy staff and students at Cape Fear Heart Associates on June 19, 2020
- Baloxavir Marboxil (XofluzaTM) for Uncomplicated Influenza in Adults, Doctoral Candidate Seminar. Presented to Wingate University School of Pharmacy students and faculty at Wingate University School of Pharmacy on January 23, 2020
- Neonatal Abstinence Syndrome, introduction to Pharmacy Practice Experience Inpatient Care Rotation Presentation. Presented to faculty preceptor, residents at Novant Hembys Children's Hospital and pharmacy students at Wingate University School of Pharmacy on October 18, 2019
- Education on Smoking Cessation, Community Health Outreach Project. Presented to Wingate University School of Pharmacy faculty members and student body at Wingate University School of Pharmacy on April 25, 2019
April 25, 2019
Volunteer Work
- Realo Discount Drugs COVID-19 Immunization Clinics in Jacksonville NC area. Volunteered with Realo Discount Drugs March 2021- April 2021
- COVID-19 Immunization Clinics in greater Wilmington NC area. Volunteered with New Hanover Regional Medical Center Pharmacy Department January 2021
- Medication Education Review and counseling with Care Ring Charlotte. Volunteered with Student College of Clinical Pharmacy (SCCP) January 2019
References
Avaliable Upon Request
Timeline
Pharmacist - Health Park Pharmacy
01.2023 - Current
Pharmacy Manager - CVS Health
08.2022 - 12.2022
Pharmacy Manager - CVS Health
03.2022 - 07.2022
Temporary Pharmacy Manager - CVS Health
10.2021 - 02.2022
Staff Pharmacist - CVS Health
08.2021 - 09.2021
Graduate Intern Pharmacist - CVS Health
05.2021 - 08.2021
Pharmacy Intern - CVS Health
08.2017 - 04.2021
Wingate University School of Pharmacy - Doctor of Pharmacy,
08.2017 - 05.2021
Wingate University - Pre-Pharmacy,
08.2015 - 05.2017
Pharmacy Technician - CVS Health
07.2014 - 08.2017
Nash Community College - Dual Enrollment, Pharmacy Prerequisites
08.2013 - 05.2015