Summary
Overview
Work History
Education
Skills
Accomplishments
Websites
Certification
Affiliations
References
Work Preference
Work Availability
Interests
Software
Timeline
BusinessAnalyst
Nathan Nowak

Nathan Nowak

Freeland,MI

Summary

High-Energy professional seeking a position to leverage great experiences to make an immediate impact. Looking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Associate Account Manager

Reder Landscaping Inc
11.2021 - Current
  • Developed strong relationships with clients through regular communication and excellent customer service.
  • Maintained high standards of customer service by answering pricing, availability, use and credit questions accurately.
  • Built client relationships by acting as liaison between customer service and sales teams.
  • Anticipated clients' needs by staying in touch on regular basis.
  • Supported new business development efforts by participating in sales presentations and providing expert knowledge on company offerings.
  • Boosted client satisfaction by managing accounts effectively and addressing concerns promptly.
  • Negotiated contract renewals with existing clients, securing ongoing business while maintaining profitability goals.
  • Utilized CRM systems effectively to track account activities, streamlining workflows and enhancing organization within the team.
  • Increased account retention by identifying growth opportunities and providing tailored solutions to clients.

Business Pro CE

Apple Inc.
Clinton Township, MI
04.2021 - 11.2021
  • Provided administrative and organizational support for business development activities, scheduling meetings and tracking action items.
  • Revamped plans to enhance company's capability of maintaining and recovering critical business functions.
  • Lead customer engagement, deepen relationships, drive sales and awareness of Apple's value proposition for business, and build loyalty, with focus on high potential business customers.
  • Partner with Business Development Manager and account team to seamlessly transition accounts in line with account engagement strategy and ensure a smooth customers experience.
  • Lead and support briefings and leverage workshops to support customer engagement.
  • Maintain process mastery of all Retail Business programs and offerings to ensure compliance with policies and procedures.
  • Mentor and act as a subject matter pro amount peers on business customer needs and solutions.
  • Partner closely with store leadership to ensure opportunity potential is identified, validated, and/ or transitioned when appropriate.
  • Posses exceptional interpersonal, influencing, and negotiating skills to establish strong relationships within Apple, our customers, and out teams.
  • Effectively use CRM to build and maintain accurate customer account information, manage relationships, opportunities, tasks, and develop customer insights based on best practice.
  • Seek, analyze, interpret, and share feedback from Business NPS to continually improve the customer experience.

Business Expert

Apple Inc.
Clinton Township, MI
03.2018 - 04.2021
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions.
  • Carried out day-day-day duties accurately and efficiently.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Drove sales and created loyalty amount business customers.
  • Increased incremental revenue and expanded our opportunity pipeline.
  • Nurtured long-term relationships with customers to help them evolve their businesses and discover untapped potential through technology solutions.
  • Maintained accurate business customer contact and relationship information in our CRM application.
  • Utilized depth of expertise in Apple products and services.
  • Identified solutions for small businesses that go beyond our products and services and also leverage Apple resources online and in contact centers.
  • Collaborated across the Apple Store in Business Sessions, Briefings, Workshops, and Events by identifying and recommending unique store offerings to hit customers' business needs.

Store Manager

Express Wireless Communications (Verizon Wireless)
Bay City, MI
11.2011 - 04.2017
  • Managed inventory control, cash control and store opening and closing procedures.
  • Completed all point of sale opening and closing procedures, including counting contents of cash register.
  • Rotated merchandise and displays to feature new products and promotions.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Protected store from loss or theft by setting and enforcing clear security policies.
  • Devised processes to boost long-term business success and increase profit levels.
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
  • Coached sales associates on product knowledge by using wide variety of training tools.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Key contributor to the development and implementation of a company wide sales process.

Purchasing Manager

Express Wireless Communications (Verizon Wireless)
Bay City, MI
07.2009 - 10.2011
  • Sourced vendors, built relationships and negotiated prices.
  • Purchased new products and oversaw inventory stocking and availability.
  • Coordinated paperwork, updated spreadsheets and maintained permanent records.
  • Performed monthly reconciliation of open purchasing orders.
  • Implemented policies to reduce cost and eliminate waste.
  • Organized receipts, purchases and documentation of finished goods, packaging, materials and ingredients.

Sales Consultant

Express Wireless Communications (Verizon Wireless)
Bay City, MI
06.2007 - 06.2009
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Maximized customer retention by resolving issues quickly.
  • Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
  • Provided sales and customer service assistance to walk-in traffic
  • Achieved top performance by strategically adapting to rapidly changing, competitive environment.
  • Responded to telephone and in-person requests for information.

Education

Business

Delta College
Bay City, MI

High School Diploma -

Bay City Western High School
Auburn MI
06.2007

Skills

  • Ability to adapt and thrive in a dynamic, ever-changing retail environment
  • Excellent organizational and process management skills
  • Ability to set priorities, and responsiveness to customer requests
  • Excellent listening, negotiation, interpersonal and customer experience skills
  • Advanced and demonstrated Apple expertise on mobility adoption and business transformation with general knowledge of key SMB industries, technology trends, challenges, and industries
  • 10 Years of CRM Management
  • Strong teamwork, leadership, and ability to work effectively with business owners and executives
  • Detail-oriented
  • Computer skills
  • Customer Service
  • Critical thinking
  • Problem Solving

Accomplishments

  • Achieved a high level of success in supporting multiple Apple Business Teams. (Apple Partridge Creek - Apple Eastwood Towne Center)
  • Collaborated with a team of 10 colleagues in the development of a Company Wide Business Sales Program.
  • Received a tremendous amount of positive feedback from Managers, Senior Managers and Store Leaders around my work ethic, positive energy and my ability to adapt to ambiguity.

Certification

  • Business Management (Apple Inc)
  • Advanced Leadership Program (Verizon Wireless)
  • Rockstar Sales Program (Verizon Wireless)
  • Certified IOS Technician (Apple Inc)

Affiliations

  • Bay Area Chamber of Commerce

References

  • Phil Pirkola, Senior Manager - Apple Inc. Cell: (586) 855-6400 / Email: ppirkola@apple.com
  • Sasha Copic, Manager - Apple Inc. Cell: (517) 803-5185 / Email: scopic@apple.com
  • Leif Peterson, Owner - Express Wireless Communications. Cell: (989) 450-6730 / Email: Leif.Peterson@lpl.com
  • Brandon Bordeaux, Chairman/CEO - Caravan Facilities Management. Cell: (989) 737-4290 / Email: bb22@caravanfm.com

Work Preference

Work Type

Full Time

Work Location

Remote

Important To Me

Career advancementWork-life balanceCompany CultureHealthcare benefitsWork from home option

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests

Family

Technology

Sports

Software

Design

Client Relationships

Software

Apple CRM

Google Workspace Experience

Aspire

Timeline

Associate Account Manager

Reder Landscaping Inc
11.2021 - Current

Business Pro CE

Apple Inc.
04.2021 - 11.2021

Business Expert

Apple Inc.
03.2018 - 04.2021

Store Manager

Express Wireless Communications (Verizon Wireless)
11.2011 - 04.2017

Purchasing Manager

Express Wireless Communications (Verizon Wireless)
07.2009 - 10.2011

Sales Consultant

Express Wireless Communications (Verizon Wireless)
06.2007 - 06.2009

Business

Delta College

High School Diploma -

Bay City Western High School

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