Nathan O'Brien

Puyallup,WA

Summary

Methodical Implementations Director with 10+ years of comprehensive experience overseeing daily implementations of dynamic, concurrent solution deployments. Hardworking and versatile professional well-versed in executing business strategies, preparing and implementing business plans and overseeing financial performance. Thorough knowledge of market changes and trends paired with strong grasp of corporate finance and performance measures to drive new efficiencies and growth.

Overview

years of professional experience

Certification

Work History

Director, Business Solutions Implementation

Visa Inc.

Foster City, CA & Bellevue, WA

01.2013 - 01.2023

Complex, multifaceted role encompassing leadership, solution conisulting, project management and technical functions while servicing a portfolio of fintech, financial institutions and relationships with corporate clients under Visa Commercial
Oversee the end-to-end management of complex projects to implement Visa Business Solutions products: Connect with Customer to gather requirements, and understand the project scope and expectations; translating these into meticulous scope document can configure solutions
Lead Solutioning by leading individuals, cross functional teams or multiple groups to analyze project goals, create plans to achieve those goals, and then guiding project team members, customer stakeholders/SMEs, and potentially other third parties to achieve those goals while understanding the customer environment and addressing any limitations to execution
Liaise the between customers, leadership, and account relationship teams to facilitate the timely escalation and resolution of issues – elevating customer satisfaction and promoting retention

Senior Implementation Consultant

Cvent

McLean, VA

01.2011 - 01.2012

Technical resource responsible for implementing of client accounts including creating and managing implementation plans, leading all implementation efforts, configuring system functionality and acting as the primary client touch-point throughout the implementation process
Critically analyzed existing processes and systems to define project parameters, schedules, and milestones; leveraging insights to design meticulous project plans – streamlining meeting management
Enabled budget tracking for corporate clients, focusing on innovation, improvement, and maximum ROI
Led cross-functional teams in seamless implementation while measuring progress against established plans – delivering progress and risk reports to key stakeholders
Lead implementation for new and existing global companies
Coordinate, create and conduct system user training in-person, virtual and hybrid
Client advocate defining business requirements to configure system features and convey client technical needs
Fostered a culture of innovation and continuous improvement to discover and capitalize on opportunities to improve processes and operational effectiveness.

Account Manager, Implementation, Deployment Engineer

StarCite (Formerly OnVantage)

San Jose, CA

01.2006 - 01.2011

Manage Global Accounts, Implement new companies, Optimize existing corporates, act as technical resource on complex issues and lead training
Managed and optimized implementation and deployment of strategic meeting management software (SaaS) by consulting customers to analyze current processes and requirements to fit business needs, workflow and policies
Served as Technical Project Manager to provide best practices, industry recommendations and innovative solutions configure system to find new efficiencies, resolve challenges and streamline business processes
Point of expertise for Business and IT leaders regarding solution development; developed process documentation detailing all aspects of technical project management
Create and provide detailed training – custom to each corporate process
Ongoing account development and penetration – ongoing connection with user groups to monitor usage and drive adoption with best practices and introducing new features
UAT to establish SOPs for website design involving HTML, CSS and JavaScript.

Education

Political Science - Bachelor of Arts

Humboldt State University

Skills

Process Analysis, Improvement, Optimization and Change Management
Solution Development and Innovative Problem Solving
Project Management (Planning, Risk management, Tracking and Execution)
Staff Management, Coaching, Mentoring and Team Development
Relationship Building
Program and Initiative Development/Execution

Planning, Organization and Workflow Prioritization
Deadline and Detail-oriented (Time Management)
Research and Business Analysis (Data-driven Decision-making and Reporting)
Stakeholder Engagement and Relationship Management/ Building
Cross-functional Collaboration and Teamworking
Processor/Data Migrations, B2B APIs, Testing, QA, MS Teams, Excel, MS Dynamics, Jira

Certification

NAPCP Presenter (Visa), 06/2018
Project Management Essentials, 05/2017
Professional Writing (Visa), 10/2016

Languages

Spanish

Limited

Websites

https://www.linkedin.com/in/nathanobrien1/

Timeline

Director, Business Solutions Implementation - Visa Inc.

01.2013 - 01.2023

Senior Implementation Consultant - Cvent

01.2011 - 01.2012

Account Manager, Implementation, Deployment Engineer - StarCite (Formerly OnVantage)

01.2006 - 01.2011

Humboldt State University - Political Science, Bachelor of Arts

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