Nathan Olson

Was one of the pioneering product managers working on GPAPI, which is a new single API solution to unify all of the products (companies) that Global has acquired.

• Controlled the roadmap of up to three teams at a time, to deliver payment solutions on time and within budget.
• Created product briefs and worked with business analysts, ensuring alignment with organizational goals and client requirements.
• Technical aptitude in creating RESTful designs.
• Expertise in payment facilitation, and was the lead on any features related to our embedded partner (Payfac) solution.
• I signed off on demos and tested completed features for any bugs.
• Updated the developer portal using Stoplight and GitHub, including API specs and step-by-step guides.
• Created and maintained API design standards, which were used internally by our design and delivery team.
• Completed all go-to-market requirements, which included confirming the SDKs were updated and identifying pilots.
• Acted as an SME and escalation point for the features I helped to deliver.

I was assigned to new clients integrating into Propay's payment facilitation solution and would act as their main point of contact in helping them integrate.

• Created test credentials, provided certification scripts, and guides to help with the integration process.
• Played a role in connecting Propay to other internal global systems (Portico, Cayan, Genius, Transit).
• Trained team members.
• Made updates to the API documentation (Kentico).
• Helped troubleshoot integrating client issues using Postman, Splunk, and SSMS.
• Bug submission (TargetProcess).
• SFTP (Xfer) management.
• Reporting (SSRS) troubleshooting.
• Initiated the underwriting process for a new client.
• Launched clients who had completed their integration by certifying their integration, providing them with live credentials, and passing them off to a launch manager.

Provided technical support to partners using Propay's payment facilitation solution (Profac).

• API troubleshooting using Postman, Splunk, and SMSS.
• Bug submission (TargetProcess).
• On-call responsibilities for after-hours support and incident management.
• SFTP (Xfer) management.
• Reporting (SSRS) troubleshooting.
• I consistently led my team in the number of tickets closed.

I worked at a third-party collections agency in client services and public relations. I met with clients we collected for, such as dental and medical offices, property management companies, and financial institutions. My goal in these face-to-face meetings was to make sure they were completely satisfied with our services. I created marketing materials, including case studies. I worked closely with the CEO and president in fulfilling special tasks assigned to me.

• Interpersonal, face-to-face meetings with clients.
• Copywriting, Marketing.
• Interviewed and trained new employees.
• Booth set up and operation for dental and property management conventions.

Worked as a level 4 case manager. I helped escalated customers to get their vehicles fixed and compensated for their inconvenience through reimbursement and service contracts.

• I was honored at a corporate lunch for having perfect customer reviews for an entire quarter.