Nathan Orr
Hanover,PA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the restaurant/food and beverage industry.
Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with customers.
Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Bartender
Sensations Bar And Grill
09.2022 - Current
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Closed out cash register and prepared cashier report at close of business.
- Maximized customer service by training new staff, overseeing bar operations, and resolving issues.
- Recruited, and trained staff on general bar and security team practices, customer service standards, and productivity strategies.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Exhibited high energy and professionalism when dealing with clients and staff.
Sous Chef
Firepit Rotisserie & Grill
02.2020 - 08.2022
- Acted as head chef when required to maintain continuity of service and quality.
- Planned and directed high-volume food preparation in fast-paced environment.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Mentored kitchen staff to prepare each for demanding roles.
- Plated every dish with attractive flair to meet strict restaurant standards and maintain stellar business reputation.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Assisted with menu development and planning.
- Worked closely with front-of-house staff to facilitate excellent customer service.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Coordinated with team members to prepare orders on time.
- Set up and broke down kitchen for service.
- Monitored food production to verify quality and consistency.
- Evaluated food products to verify freshness and quality.
- Participated in food tastings and taste tests.
- Developed and remained accountable for safety, quality, consistency and adherence to standards.
- Implemented successful cross-marketing strategies such as food and wine pairings.
Line Cook
Republican Club Of Hanover
08.2017 - 12.2020
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Checked food temperature regularly to verify proper cooking and safety.
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Followed health, safety and sanitation guidelines while preparing and serving food.
- Prepared and cooked meals according to recipes and customer specifications.
- Maintained smooth and timely operations in preparation and delivery of meals.
Pizza Maker
Davinos
11.2016 - 10.2017
- Handled cash register operations by applying coupons, giving customer totals, and processing cash and credit card payments.
- Followed company recipes and production standards to satisfy customers.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Monitored and maintained clean working areas and cooking surfaces.
- Maintained pizza-making and kitchen equipment to keep items in good working condition and kitchen operating smoothly.
- Tracked inventory of ingredients and supplies to keep kitchen well stocked and meet product and service demands.
- Maintain restaurant costs and inventory.
Waiter
Arooga's Bar And Grill
09.2014 - 11.2016
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Informed customers about daily and seasonal specials.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
- Checked customers' IDs to verify age in compliance with minimum age requirements for consumption of alcoholic beverages.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Grill Cook
Wendys Fast Food
10.2012 - 08.2014
- Cleaned and maintained kitchen equipment regularly.
- Maintained clean, organized grill stations for hygienic, orderly food preparation.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Grilled meats and seafood to customer specifications.
- Restocked and rotated food items according to expiry dates to minimize waste.
- Cooked regular menu items and seasonal offerings according to corporate standards and guidelines.
Education
Freedom Valley Christian School
Gettysburg, PA07.2018
Skills
- Aloha POS
- Responsible Alcohol Service
- Cash Register Operation
- Food and Beverage Management
- Health Code Compliance
- Servsafe Certified
- Recipe and Menu Memorization
- Adaptable and Flexible
- Customer Service and Rapport
Certification
- ServSafe -3/30/23 - 3/30/26
- Ramp - 1/28/23- 1/28/28
- Bloodborne Pathogens - 8/11/23 - 8/11/24
Timeline
Bartender
Sensations Bar And Grill
09.2022 - Current
Sous Chef
Firepit Rotisserie & Grill
02.2020 - 08.2022
Line Cook
Republican Club Of Hanover
08.2017 - 12.2020
Pizza Maker
Davinos
11.2016 - 10.2017
Waiter
Arooga's Bar And Grill
09.2014 - 11.2016
Grill Cook
Wendys Fast Food
10.2012 - 08.2014
Freedom Valley Christian School
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