Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nathan Owens

Shelby

Summary

Dynamic and results-driven professional with a strong work ethic and exceptional customer service skills. Proven success in guest engagement and sales expertise at Journeys Shoes. Adept at cash handling and fostering positive customer experiences, consistently exceeding expectations and enhancing overall satisfaction.

Overview

5
5
years of professional experience

Work History

Server

Paul’s Drive In
02.2020 - 07.2022
  • Operated point-of-sale system efficiently for order processing and payment handling.
  • Adapted quickly to changing priorities during peak service hours for optimal efficiency.
  • Handled customer inquiries and resolved issues professionally to ensure satisfaction.
  • Assisted in training new team members on service protocols and restaurant procedures.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.

Store Manager

Journeys Shoes
10.2022 - 07.2023
  • Managed daily store operations, ensuring optimal customer service and staff performance.
  • Trained and developed team members on product knowledge and sales techniques.
  • Implemented visual merchandising strategies to enhance store presentation and drive sales.
  • Monitored inventory levels, conducting regular stock audits to maintain accuracy.
  • Analyzed sales data to identify trends and adjust strategies for improved performance.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Assisted with hiring, training and mentoring new staff members.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.

Server/Host

Olive Garden
10.2023 - Current
  • Delivered exceptional customer service to enhance guest experiences.
  • Managed multiple tables efficiently during peak hours.
  • Collaborated with kitchen staff to ensure timely food preparation and delivery.
  • Assisted in training new servers on menu offerings and service standards.
  • Resolved customer complaints promptly to maintain satisfaction levels.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Education

High School Diploma -

Shelby High School
Shelby, OH
05.2022

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Customer service
  • Sales expertise

Timeline

Server/Host

Olive Garden
10.2023 - Current

Store Manager

Journeys Shoes
10.2022 - 07.2023

Server

Paul’s Drive In
02.2020 - 07.2022

High School Diploma -

Shelby High School

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