Nathan Palmer
San Marcos
Summary
Operations manager and reliable leader that excels at establishing standard operating procedures, human resources, and forward business thinking. Enthusiastic but calm under pressure, with a high level of critical thinking and work ethic.
Overview
18
18
years of professional experience
Work History
Unit Manager
San Marcos Treatment Center
03.2019 - Current
- Handled complaints from patients and families and immediately took steps for quick resolution and to prevent reoccurrence.
- Assisted in development and implementation of policies, procedures, and regulations for unit operations.
- Streamlined daily operations for increased productivity by delegating tasks and supervising staff.
- Facilitated interdepartmental collaboration through effective communication and coordination of patient care plans.
- Enhanced patient care by implementing efficient unit management processes and coordinating interdisciplinary teams.
- Ensured compliance with regulations and standards through regular audits, staff education, and policy updates.
- Three time recipient of the John Akinloye Service Excellence Award.
Lead Mental Health Associate
San Marcos Treatment Center
08.2015 - Current
- Trained and managed a staff of ten to fifteen mental health associates to monitor and treat in the psychological treatment of adolescents.
- Partnered successfully with management, therapists, and administration to produce affective treatment for patients.
- Monitored patient census recording behavioral and affective manufestations and responses to treatment.
- Implemelted affective crisis intervention tactics for a diverse milieu of patients.
General Manager
Crosswalk Cafe
07.2010 - 04.2015
- Maintained a staff for two locations.
- Provided onsite training. Monitored multiple databases to keep track of all company inventory.
- Helped in the building of a second location and relocation of the business.
- Oversaw day to day operations and actively pursued long term goals.
New Accounts Representative I
Ozona National Bank
08.2006 - 07.2008
- Worked directly with each branch of the bank to establish new customers.
- Represented the face and voice of the branch for most day to day customer interactions.
Education
Bachelor of Arts - English
Texas State University
San Marcos, TX2013
Skills
- Human Resources Management
- Maintaining SOPs
- Deadline-oriented
- Business Development
- Expense Control
- Effective leader
- Efficient multi-tasker
- Staff Training and Development
Timeline
Unit Manager
San Marcos Treatment Center
03.2019 - Current
Lead Mental Health Associate
San Marcos Treatment Center
08.2015 - Current
General Manager
Crosswalk Cafe
07.2010 - 04.2015
New Accounts Representative I
Ozona National Bank
08.2006 - 07.2008
Bachelor of Arts - English
Texas State University
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