Nathan Parker
Leesburg,VA
Summary
Accomplished logistics operations leader with over 11 years of progressive experience at AWS, advancing from on-site data center support to Global Logistics Support Engineer. Proven track record of driving operational excellence across regional and global data center operations, complemented by the ability to build high-performing teams and maintain exceptional customer relationships. Expertise encompasses the full spectrum of data center operations, including hands-on support, team leadership, and strategic oversight, along with expert-level knowledge of electrical tools and advanced maintenance skills for complex technical systems. Currently supporting global logistics operations across all operational data centers, leveraging comprehensive operational experience to deliver measurable results on an international scale.
Overview
24
24
years of professional experience
Work History
Logistics Technician / Logistics Team Lead / Logistics Manager L4 / Global Logistics Support Engineer
Amazon Web Services (AWS)
10.2014 - Current
- Began my data center logistics career in warehouse operations, managing inbound shipments, fulfilling operational trouble tickets, conducting cycle count inventory audits, and maintaining organized workspaces aligned with 7S methodology. This foundation provided comprehensive knowledge of supply chain fundamentals and inventory accuracy protocols.
- Advanced to the Return Merchandise Authorization (RMA) team, where I developed strong vendor partnerships and negotiated resolution processes. Responsibilities included leading weekly vendor meetings, processing returns through multiple vendor portals, coordinating reverse logistics for failed equipment, and ensuring minimal operational disruption during equipment replacements.
- Transitioned to an on-site logistics role supporting remote data center operations, earning promotion to Team Lead based on demonstrated performance and leadership capabilities. In this capacity, I managed logistics parts inventory across a multi-building data center campus while serving as the primary liaison between logistics operations and on-site technical teams. Led cross-functional collaboration with data center operations, engineering, and infrastructure deployment teams across the region, ensuring seamless parts availability and eliminating project delays.
- Promoted to Regional Manager of Reverse Logistics in December 2021, overseeing all reverse logistics operations across the Northern Virginia region. Managed a team of 20+ logistics professionals, driving completion of complex operational initiatives while providing mentorship and career development support. Responsible for strategic planning, process optimization, and ensuring operational excellence across all regional reverse logistics functions.
- In my current role as Global Logistics Support Engineer, I deliver strategic logistics support across the organization’s worldwide data center fleet. I design, implement, and optimize complex technical processes while developing all supporting documentation, standard operating procedures, and training materials required for successful global program deployment. This position allows me to leverage my deep operational expertise to drive consistency, efficiency, and innovation across global logistics operations.
Logistics Specialist / Mechanical Assembler / Calibration Technician
Hunter Associate Laboratories Inc.
10.2001 - 01.2014
- Assisted with all shipping and Receiving duties. Including special packaging for high value electrical instruments. All logistics including inspection of electrical parts and components to domestic and international shipping. As a Mechanical Assembler and Calibration Technician I would prepare all equipment for everyday operations and performed routine equipment maintenance. As well as assembled electrical instruments from AutoCAD drawings and set up sensitive electronic test tools and equipment and performed electrical and mechanical diagnostic test on multiple instrument lines.
Education
Associate of Applied Science - Mechanical Engineering
Northern Virginia Community College
Sterling, VA01.2003
High school diploma - undefined
Oakton High school
Fairfax, VA01.2000
Skills
- Supply chain coordination
- Skilled in utilizing Excel, Asana, Quicksight, and Tableau for analysis and reporting
- International logistics management
- Guiding professional development
- Inventory control processes
- Logistics operations
- Analytical problem-solving
- Customer engagement
- Leadership skills
- Trustworthy and responsible
- Strong written communication skills
- Proficient in lean practices
Accomplishments
- Supervised a team of 20+ staff, ensuring effective coordination and performance.
- Developed and maintained inventory tracking systems using Excel to improve accuracy and efficiency.
- Designed and implemented standardized processes for system configuration changes, including documentation and stakeholder communication.
- Led key initiatives to optimize infrastructure strategy, achieving projected multimillion-dollar cost savings.
- Directed setup and training for global logistics operations to support regional expansion.
- Supported multiple logistics improvement programs by analyzing operational data to identify and resolve systemic issues.
- Managed global Reverse Logistics projects to mitigate operational risks and enhance process compliance.
- Coordinated user acceptance testing (UAT) for logistics software tools, ensuring issue resolution and successful deployment.
Timeline
Logistics Technician / Logistics Team Lead / Logistics Manager L4 / Global Logistics Support Engineer
Amazon Web Services (AWS)
10.2014 - Current
Logistics Specialist / Mechanical Assembler / Calibration Technician
Hunter Associate Laboratories Inc.
10.2001 - 01.2014
High school diploma - undefined
Oakton High school
Associate of Applied Science - Mechanical Engineering
Northern Virginia Community College