Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nathan Patterson

Seattle,WA

Summary

Resourceful and results oriented professional with experience leading operations, logistics, and customer success initiatives. Skilled at driving cross-functional projects, improving processes, and enhancing customer satisfaction through strategic problem-solving and clear communication. A natural collaborator with a passion for building strong relationships and delivering high-impact results.

Overview

5
5
years of professional experience

Work History

Customer Success Manager

UNFI
05.2024 - Current
  • Act as the central liaison between procurement teams and customers, ensuring alignment on expectations, timelines, and deliverables.
  • Lead service recovery and process improvement efforts across departments to maintain exceptional customer satisfaction for three high profile customer accounts.
  • Track key performance indicators and deliver actionable reporting to guide strategic planning and optimize inventory management for $50M+ in weekly product orders.
  • Partner with vendors and cross-functional teams to streamline operations and resolve recurring service issues, contributing to a 5% improvement in fill rate across multiple customer accounts.

Replenishment Buyer

UNFI
09.2022 - 05.2024
  • Oversaw purchasing and replenishment of $10 million in weekly inventory across 50+ suppliers, ensuring timely distribution to 8 UNFI DCs and minimizing stockouts on key SKUs.
  • Used demand forecasting and inventory analysis to minimize stockouts and excess inventory.
  • Managed vendor relationships and procurement timelines, ensuring continuous product flow and service-level compliance.
  • Conducted cost-benefit analyses and monitored budgets to keep procurement operations efficient and aligned with company goals.

Operations Support Specialist

NFI Logistics
06.2020 - 12.2021
  • Collaborated with operations teams to provide excellent customer service and foster positive work environment.
  • Coordinated daily logistics operations between warehouses, carriers, and customers to ensure on-time deliveries for approximately 100 delivery orders per day.
  • Created and maintained well-organized electronic and hard copy files to support business processes for multiple NFI OPs team.

Education

Bachelor of Science - Environmental Science

Temple University
Philadelphia, PA
05.2022

Skills

  • Customer relationship building
  • Project Coordination & Execution
  • Stakeholder Communication
  • Supply Chain Operations
  • Process Improvement
  • KPI & SLA Reporting
  • Vendor & Contract Management
  • Risk Mitigation
  • Excel & Data Analysis
  • Strategic planning

Timeline

Customer Success Manager

UNFI
05.2024 - Current

Replenishment Buyer

UNFI
09.2022 - 05.2024

Operations Support Specialist

NFI Logistics
06.2020 - 12.2021

Bachelor of Science - Environmental Science

Temple University

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