Nathan Pereira
Palm Bay,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Beauty Advisor
Sephora USA
06.2023 - Current
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Processed payments, entering sales in register for prompt customer service.
Hairstylist
Hair Cuttery
02.2019 - 02.2023
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
Customer Service Representative
Adecco
03.2018 - 01.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Customer Service Clerk
Publix
01.2016 - 03.2018
- Contributed to a positive work environment through effective communication and teamwork among colleagues.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted in training new customer service clerks, sharing best practices and providing guidance as needed.
- Issued receipts and processed refunds, credits, or exchanges.
Education
Cosmetology - Cosmetology
The Salon Professional Academy
Melbourne, FL01.2019
High School Diploma -
Heritage High School
Palm Bay, FL05.2016
Skills
- Customer Service
- Organization and Multitasking
- Team Collaboration
- Customer Engagement
- Upselling strategies
- Sales expertise
- Retail experience
- Flexibility and Adaptability
Timeline
Beauty Advisor
Sephora USA
06.2023 - Current
Hairstylist
Hair Cuttery
02.2019 - 02.2023
Customer Service Representative
Adecco
03.2018 - 01.2019
Customer Service Clerk
Publix
01.2016 - 03.2018
Cosmetology - Cosmetology
The Salon Professional Academy
High School Diploma -
Heritage High School
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