Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nathan Pittman

Kansas City,MO

Summary

Experienced network administrator with expertise in system upgrades, hardware monitoring, and performance improvements. Knowledgeable in system repairs and network component installation. Skilled in task prioritization and troubleshooting.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Network Administrator

Wisper Isp
Kansas City, MO
06.2022 - Current
  • Evaluated network traffic to pinpoint issues and enhancement opportunities
  • Conducted thorough analysis of network traffic using specialized tools
  • Compiled comprehensive documentation for network-related tasks
  • Reconfigured equipment to ensure optimal performance
  • Responded quickly to user requests for assistance with computer or network problems.
  • Ensured uninterrupted service by covering emergencies in holiday and weekend shifts.
  • Provided ongoing technical support to maintain uptime
  • Maintained stability of routers, switches and firewalls through proactive management
  • Managed strategic initiatives for diverse short- and long-range RF networks
  • Conducted evaluations of existing RF systems for improvement

Remote Infrastructure Technician III & Tower Climber

Wisper ISP
Kansas City, MO
01.2020 - 06.2022
  • Engaged in network project verification alongside NOC
  • Specialized in Fixed Wireless technologies
  • Carry out routine maintenance as per established protocols
  • Set up various frequency band equipment including FCC-regulated bands
  • Executed setup and maintenance of telecommunication towers
  • Specialized Kansas City metro area bucket truck operations
  • Troubleshot issues in RF system operations
  • Analyzed complex technical data to identify performance issues and develop solutions.
  • Installed, configured, tested, and maintained a variety of RF equipment such as antennas, amplifiers, transceivers, receivers.
  • Conducted site surveys for optimal placement of RF components to ensure maximum signal strength.
  • Identified sources of interference in the radio frequency spectrum using specialized test equipment.
  • Performed preventative maintenance on equipment and systems to ensure optimal performance.
  • Provided technical support to customers via phone, email and in person.
  • Maintained inventory of parts and supplies used for repairs and service calls.
  • Collaborated with engineering teams to develop solutions to technical challenges encountered in the field.
  • Trained staff members on proper use of equipment, processes and procedures.

System Maintenance Technician I

Spectrum Communications
Kansas City, MO
03.2017 - 01.2020
  • Specialized in optimizing performance within Hybrid Fiber Coax frameworks
  • Ensured efficient maintenance of data wiring and connectors
  • Delivered comprehensive end-to-end support for operational concerns
  • Utilize signal level meters along with diverse test equipment to conduct critical operations
  • Executed tasks in proximity to power lines and electrical systems
  • Fixed problems affecting both directions of the network
  • Executed pole climbing tasks utilizing appropriate safety gear
  • Handled emergency responses outside regular business hours, including weekends and holidays
  • Performed tasks involving bucket trucks and fiber networks

Field Services Engineer IV

Spectrum
Kansas City, MO
09.2013 - 03.2017
  • Executed quality control assessments on coaxial splices to guarantee peak performance.
  • Installed and repaired coaxial cables both aerially and underground
  • Carried out routine evaluations of coaxial cables to uncover problems
  • Crafted jumper assemblies with custom lengths using diverse coaxial cables.
  • Directed installation and maintenance tasks
  • Developed training plans for new employees in the field.
  • Maintained adherence to safety protocols during field operations
  • Operated company vehicles to reach customer sites for field maintenance
  • Tested equipment and connections to verify system functionality

Work Study

Student Tech
Parkville, MO
01.2016 - 05.2016
  • Employed for my sophomore semester as a work study student
  • Used Teamviewer to remotely remap network drives, reconfigure local security policies, connect printers, and fix incorrect email configurations
  • Provided base level IT support to non-technical personnel within the business
  • Reviewed technical documentation and procedures
  • Appropriately documented all transactions and pertinent interactions
  • Identified and solved technical issues with a variety of diagnostic tools
  • Installed software, modified and repaired hardware and resolved technical issues
  • Demonstrated professionalism and courtesy with customers at all times

Education

High School Diploma -

Winnetonka High School
Kansas City, MO
01.2011

Computer Science

Metropolitan Community College
Kansas City, MO

COMPTIA A+/Network+ -

Metropolitan Community College - Cisco Academy
Kansas City, MO

Skills

  • Customer service and information technology experience (10 years)
  • Effective Communication
  • IP Addressing and Subnetting
  • Remote Access Software
  • Network Administration
  • Network systems installation
  • System Upgrades
  • Load Balancing
  • Help Desk
  • Desktop Support
  • Experience with Netbox, Cisco systems, Mikrotik, and some Juniper
  • Google CPI certification in CBRS management and installation
  • Managed Aviat, Baicell, Mimosa, Siklu, UBNT, Cambium, Tarana BH/AP solutions
  • DC distribution systems such as ICT technologies
  • Radio frequency engineering
  • Codes and Standards Compliance

Certification

  • CompTIA A+ Present
  • CompTIA Network+ Present
  • CPR/AED Present
  • Google SAS CPI Present
  • Certified Safety One Tower Climber & Rescuer Present

Timeline

Network Administrator

Wisper Isp
06.2022 - Current

Remote Infrastructure Technician III & Tower Climber

Wisper ISP
01.2020 - 06.2022

System Maintenance Technician I

Spectrum Communications
03.2017 - 01.2020

Work Study

Student Tech
01.2016 - 05.2016

Field Services Engineer IV

Spectrum
09.2013 - 03.2017

High School Diploma -

Winnetonka High School

Computer Science

Metropolitan Community College

COMPTIA A+/Network+ -

Metropolitan Community College - Cisco Academy

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Nathan Pittman