Nathan plumstead
dillon,colorado
Summary
Detail-oriented professional with a focus on customer service and effective communication. Proven ability to resolve complaints and ensure safety compliance across various roles.
Overview
5
5
years of professional experience
Work History
Product Sales Associate
Keystone Resort
Dillon, Colorado
12.2025 - Current
- Assisted customers in selecting products and addressing inquiries to enhance shopping experience.
- Greeted customers and identified needs, delivering tailored product information to facilitate informed decisions.
- Educated customers on product features, benefits, and appropriate usage techniques.
- Resolved customer complaints by providing effective solutions, ensuring overall satisfaction and loyalty.
- Processed transactions accurately using point-of-sale systems and cash handling procedures.
Diesel Mechanic
Keystone Resort
Dillon, Colorado
05.2024 - 03.2025
- Diagnosed engine problems using specialized diagnostic tools.
- Executed preventative maintenance, including oil changes, tire rotations, and brake inspections, to ensure optimal vehicle performance.
- Conducted regular inspections of buses for safety and mechanical issues, contributing to reliable service for passengers.
- Installed new engine parts to maintain vehicle performance.
- Tested electrical systems to ensure they were working properly.
- Inspected hydraulic systems for leaks and wear for any leaks or worn out parts.
- Maintained detailed records of repairs and maintenance activities to support compliance and operational efficiency.
Lift Operator
Keystone Resort
Dillon, Colorado
12.2023 - 04.2024
- Inspected lift machinery daily to ensure safety compliance and operational readiness.
- Monitored weather conditions to ensure safe operation of lifts.
- Operated lift machinery each morning each morning and performed safety inspections.
- Logged lift usage and maintenance activities accurately to support operational oversight.
- Maintained knowledge of rules, procedures and policies regarding operating and riding lifts.
- Assisted passengers in loading and unloading safely from the lift.
- Built rapport with guests by providing information on resort activities to enhance their experience.
Automotive Technician
famous automotive and tire
Jacksonville, Florida
12.2021 - 11.2023
- Diagnosed vehicle issues using advanced diagnostic tools and equipment.
- Tested automotive systems such as brakes, steering, suspension, transmission and engine performance.
- Executed routine maintenance services, ensuring optimal vehicle performance through oil changes and tire rotations.
- Performed minor maintenance services, including gasket replacements, coolant flushes and tune-ups.
- Replaced defective parts with new or reconditioned parts following manufacturers' instructions.
- Partnered with team members to diagnose and resolve complex automotive issues, enhancing problem-solving efficiency.
- Sustained a clean and organized work environment, promoting safety and operational efficiency.
Marina Dock Hand
Grand Teton Lodge Company
Jackson, Wyoming
05.2021 - 10.2021
- Facilitated smooth dock services and efficient boat launches for guests during peak hours.
- Monitored water levels and weather conditions to ensure safety for all visitors.
- Supported boat rentals by preparing vessels and providing instructions to guests.
- Delivered responsive customer service by addressing inquiries about boat rentals, fuel prices, and marina services.
- Collaborated with team members to enhance customer service and guest experiences.
- Maintained cleanliness and organization of marina facilities and equipment.
Education
High School Diploma -
Center Academy Mandarin
Jacksonville, FL08-2019
Skills
- Product knowledge
- Transaction processing
- Customer education
- Complaint resolution
- Inventory management
- Vehicle inspection
- Cash handling
- Customer service
- Attention to detail
- Problem solving
- Diagnostics expertise
- Effective communication
- Team collaboration
- Safety compliance
- Online sales
- Self motivation
- Multitasking
Timeline
Product Sales Associate
Keystone Resort
12.2025 - Current
Diesel Mechanic
Keystone Resort
05.2024 - 03.2025
Lift Operator
Keystone Resort
12.2023 - 04.2024
Automotive Technician
famous automotive and tire
12.2021 - 11.2023
Marina Dock Hand
Grand Teton Lodge Company
05.2021 - 10.2021
High School Diploma -
Center Academy Mandarin