Nathan Poeling
Arnold,MO
Summary
Detail-oriented IT professional with experience in helpdesk support, infrastructure setup, and cybersecurity practices. Skilled in network administration, system integration, and security solutions. Strong problem-solving abilities, a keen interest in cybersecurity, and a passion for optimizing IT environments. Adept at working independently and in team settings to support business operations.
Overview
3
3
years of professional experience
Work History
IT/Helpdesk Analyst II
Bastian Solutions
12.2021 - Current
- Provide advanced troubleshooting and support for users with complex IT issues
- Assist in infrastructure setup for new office buildings, including switch rooms, IDFs, and network equipment
- Integrate acquired companies into corporate IT infrastructure (file/email migration, domain integration)
- Configure and maintain remote support tools for network license tunneling and secure access (BeyondTrust)
- Implement and manage privileged access controls using BeyondTrust Privilege Management
- Set up security policies, whitelisting/blacklisting software, and defining role-based access controls
- Participate in company discussions on AI integration, assessing liabilities, benefits, and security risks
- Manage new employee and contractor account creations
Education
Bachelor of Science - Information Technology With Cybersecurity Focus
Missouri State University
Springfield, MO01.2021
Skills
- Microsoft office
- Azure/Intune
- Beyond Trust Privilege Management
- Network setup
- Security risk analysis
- Windows Server
- AutoCAD\AutoDesk
- Rockwell Studio 5000
- Dell and Lenovo devices
- Printers & Plotters
- IDFs & Switch Room setup
- BeyondTrust
- Yealink Devices
- Cloud & Domain integration
- Strong work ethic
- Quick learner
- Excellent listener
- Teamwork
- Independent work abilities
- Analytical thinking
Accomplishments
- Achieved little to no local admins through effectively helping with integrating BeyondTrust software into the company architecture..
- Assisted in filling a database of knowledge articles so that end users can quickly resolve issues. (50+)
Extracurricular Achievements
Eagle Scout, Boy Scouts of America, 2017
Timeline
IT/Helpdesk Analyst II
Bastian Solutions
12.2021 - Current
Bachelor of Science - Information Technology With Cybersecurity Focus
Missouri State University
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