Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
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Nathan Powell

Nathan Powell

Pflugerville,TX

Summary

I am a dedicated and detail-oriented cybersecurity professional with a strong passion for network security and problem-solving. With nearly a year of experience as a Broadband Analyst at Acumera, I’ve gained hands-on exposure to network infrastructure, troubleshooting, and security operations. I enjoy tackling complex technical challenges, breaking down problems step by step, and staying ahead of the latest cybersecurity trends. Beyond my technical expertise, I thrive in dynamic environments where I can collaborate with teams, adapt to new challenges, and continuously expand my knowledge. I am always eager to learn, grow, and contribute to impactful cybersecurity solutions that make a difference.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Broadband Analyst

Acumera
01.2025 - Current
  • Manage and resolve "Site Down" and "WAN Failover" tickets for over 17,000 sites, ensuring swift and effective troubleshooting for network disruptions.
  • Lead weekly internal debrief meetings, providing updates and insights to account managers and lead technicians on major customer issues to enhance team coordination and response efficiency.
  • Collaborate with teams to analyze trends in network outages, recommend improvements, and optimize service reliability.
  • Maintain clear and professional communication with customers and internal stakeholders regarding ticket status and resolution progress.

Team Lead

Spotless Car Wash
11.2023 - 04.2024
  • When this opportunity presented itself, the other two managers at Go Car Wash as well as myself were excited to jump in and have the chance to start a first of its kind car wash from the ground up. The owner of the company brought us on while the site was still in construction and asked us for input for how the site should be set up.
  • This position taught me a lot about starting a new business and having a "What's next" mindset on how to continuously improve to be able to bring in new business to a company with no prior customer experience or reviews.

Team Lead

GO Car Wash
05.2022 - 11.2023
  • This was my first job out of high school, and I was promoted to team lead within the first year of my time here. In this role, I was the active manager on site and would be in charge of a team of around 5-8 people to ensure quality customer service was being delivered while we were washing cars and that the site was properly closed after hours.
  • While I was in this position, I was not only responsible for making sure the staff acts according to procedure, but also for the sales management of the site. I was able to contribute to being a part of the management team for the store that lead the Austin market for RPC value and customer volume for the year that I was in this role.

Education

Associate of Applied Science - Computer and Information Technology - Cybersecurity

Texas State Technical College
08.2024

Skills

  • Cybersecurity
  • Computer Networking
  • Device Hardening
  • Network Security
  • Linux
  • IDS/IPS Systems
  • General Routing/Switching
  • Remote Teamwork
  • Troubleshooting
  • Project Management
  • Microsoft Windows/Office
  • System Administration
  • AWS Cloud Security
  • AWS Cloud Configuration
  • Broadband connections
  • WAN
  • SD WAN solutions
  • PCI DSS compliance
  • Analytical thinking

Accomplishments

  • CompTIA Security+ ce

    • Verification Code: 9F1QPPB6PERQ1DW5

  • AWS Certified Cloud Practitioner

    • Verification Code: 455da273f57c4a3283bc25160d423837

Certification

  • CompTIA Security+ ce Verification Code: 9F1QPPB6PERQ1DW5
  • AWS Certified Cloud Practitioner Verification Code: 455da273f57c4a3283bc25160d423837

Timeline

Broadband Analyst

Acumera
01.2025 - Current

Team Lead

Spotless Car Wash
11.2023 - 04.2024

Team Lead

GO Car Wash
05.2022 - 11.2023

Associate of Applied Science - Computer and Information Technology - Cybersecurity

Texas State Technical College

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