Customer Service professional with extensive experience in all forms of modern communication. Committed to presenting myself and company in the best possible light at all times to increase profitability and drive business results. Educated and real world experience in sales and marketing.
Overview
3
3
years of professional experience
Work History
Marketing Director
Engel & Voelkers
06.2023 - Current
Ran a two person marketing department, running all company social media (primarily Instagram) and content creation.
Took marketing requests for 50 agents and delineated projects based on timeliness and deadlines for each individual request.
Met with agents to develop their personal marketing plans with their specific budgets and goals.
Represented the company professionally at Bend Chamber and other events.
Found relevant meeting speakers for bi-weekly team meetings. (Owner of Mockingbird Art Gallery, Attorney, Owner of Cleaning Company, Photographers, Home Staging Company, etc.)
Worked independently without direct supervision with goals on individual deadlines for each project.
Wrote professional emails for myself and the company to vendors and agents.
Presented at team meetings, relevant marketing changes/information.
Assistant Portfolio Manager
Lava Ridge Property Management
10.2022 - 05.2023
Primary contact for all service issues - After troubleshooting and primary contact, coordinated with vendors and owners to cost effectively resolve issues.
Marketing - Writing descriptions for available properties, determined rent based on market evaluation and similar properties, monitored activity on multiple platforms changing rent amounts based on click and response rate.
Office Management - Cashing checks, getting mail, sending out notices and letters, sending monthly statements, entering invoices, etc.
Primary resident contact for any issues.
Professional email correspondence with owners, residents, vendors, co workers (roughly 25 emails a day).
Answering phone calls and following up on all issues via phone (roughly 20 phone calls a day).
Assistant Property Manager
Fremont Properties
03.2022 - 10.2022
Ran all day to day office responsibilities.
Primary resident contact, interacted in positive and professional manner.
Entered invoices, performed final accounting.
Dealt with all resident issues working to find solutions. Issued violations when warnings and phone/email correspondence did not work.
Contacted all prospects and went all the way through application process, from screening through preparing lease.
Private Event Coordinator
Epic Events Group
05.2021 - 10.2021
Coordinated and ran every aspect of client meetings in preparation for events.
Day of coordinator - multi-tasking and taking care of every aspect of event. Constantly coming up with solutions to problems that pop up during the event.