Nathan Proud
Waukesha,WI
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
6
6
years of professional experience
Work History
Account Manager
Endries International Inc.
10.2023 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Business Development Executive
GoVirtualOffice
07.2023 - 09.2023
- Established strong relationships with existing customers through regular follow-ups and visits
- Maintained records of all sales activities including customer interactions, presentations, proposals, quotes
- Ensured timely delivery of services according to customer requirements
- Developed new business and long-term account opportunities through prospecting and cold calling
Business Development Executive
Verve Industrial Protection
01.2022 - 07.2023
- Maintained records of all sales activities including customer interactions, presentations, proposals, quotes
- Ensured timely delivery of services according to customer requirements
- Developed and implemented strategic sales plans to meet organizational objectives
- Presented products and services to prospects and conducted product demonstrations
- Developed new business and long-term account opportunities through prospecting and cold calling
Account Manager
SoftwareONE
01.2020 - 10.2021
- Resolved complex customer issues in a timely manner while maintaining positive relationships with clients
- Developed and maintained relationships with key accounts to ensure customer satisfaction
- Managed a portfolio of accounts by providing timely support and guidance
- Cultivated strong client relationships through proactive communication and problem-solving
- Utilized problem-solving skills when dealing with difficult customers
Inside Sales Specialist
Generac
03.2019 - 12.2019
- Demonstrated excellent communication skills to cultivate new business opportunities and build long-term relationships with customers
- Utilized CRM software to manage client information, track progress on sales goals, and monitor customer satisfaction levels
- Successfully managed large customer accounts, while maintaining strong relationships and achieving sales targets
- Provided technical support as needed to resolve complex issues impacting the sales process or customer experience
- Executed outbound calls to generate leads and increase sales revenue
Education
High School Diploma -
Oconomowoc High School
06.2009
Skills
- Contract Negotiation Expertise
- Goals and Performance
- Consultative Sales Techniques
- Revenue and Profit Maximization
- Account and Territory Management
- Customer Service
- Prospecting and Cold Calling
- Product and Service Sales
- Order processing
- Proficient with ERP systems
ADDITIONAL INFORMATION
Head coach of the Freshmen and JV Oconomowoc summer baseball teams (2016-2018)
Timeline
Account Manager
Endries International Inc.
10.2023 - Current
Business Development Executive
GoVirtualOffice
07.2023 - 09.2023
Business Development Executive
Verve Industrial Protection
01.2022 - 07.2023
Account Manager
SoftwareONE
01.2020 - 10.2021
Inside Sales Specialist
Generac
03.2019 - 12.2019
High School Diploma -
Oconomowoc High School
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