NATHAN PURK
Arvada,CO
Summary
Strategic operations professional with strong background in optimizing processes and driving organizational success. Proven ability to lead cross-functional teams, adapt to evolving business needs, and implement strategic initiatives that maximize efficiency and performance. Skilled in project management, data analysis, and process improvement, ensuring consistent achievement of operational goals. Known for fostering collaboration, reliability, and delivering measurable results.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Director of Strategic Operations
New Wave Security Solutions, Inc.
11.2024 - Current
- Direct 24/7 operations for 160+ personnel across administration, fleet, and training, ensuring 100% compliance with rigorous security protocols.
- Built the company’s foundational Total Quality Service framework, integrating HR, Sales, and Training into a unified operational structure focused on zero-defect delivery.
- Spearheaded Security Quality initiatives focused on continuous improvement and customer satisfaction, which generated an additional $1.1 million in annual revenue and boosted market share by 25%.
- Streamlined internal processes, yielding a 15% boost in operational efficiency and allowing the organization to meet customer expectations more consistently, a key driver of repeat business and referrals.
- Engineered process improvement strategies that slashed operating costs by 18% through the elimination of "security waste" while increasing service throughput.
- Manage comprehensive budgets and forecasts, utilizing financial intelligence to allocate resources that bolster security infrastructure.
- Mentor department heads in TQS principles, fostering a culture of continuous security improvement and maintaining a 95%+ client retention rate.
Operations Manager / Process Improvement Specialist
Dekor Lighting
04.2024 - 08.2024
- Orchestrated a Total Quality Management (TQM) overhaul of core operational workflows and demand forecasting models. This strategic shift eliminated systemic bottlenecks, resulting in a 30% increase in on-time delivery (OTD) and a 26% rise in Net Promoter Scores.
- Engineered and deployed high-precision Standard Operating Procedures (SOPs) focused on a "Right First Time" assembly philosophy. Reduced manufacturing variability by 14% and slashed rework costs by 40%, maintaining a 94.9% defect-free rate across all product lines.
- Audited and restructured end-to-end operational processes to remove non-value-added steps. Leveraging Lean Six Sigma methodologies, achieved an annual overhead reduction of $30,000 while increasing throughput by 40%.
- Directed cross-functional teams (Engineering, Supply Chain, and Finance) to integrate automated inventory management systems. This initiative optimized sales ratios, reducing carrying costs by 16% and eliminating stockouts during peak demand.
Director of Business Operations
Westminster Arms Inc.
03.2015 - 08.2023
- Orchestrated a comprehensive digital transformation initiative, integrating Tier-1 ERP and CRM systems to modernize archaic, legacy workflows. The transition improved data transparency, resulting in a 60% overhead cost reduction and a 90% increase in data accuracy.
- Cultivated and nurtured strategic alliances with vendors and key regulatory bodies. Led contract negotiations that secured $1.1 million in new revenue while maintaining a 100% compliance rate with all industry and governmental regulations.
- Leveraged process automation to audit and streamline end-to-end operational workflows. The re-engineering enhanced cross-departmental efficiency, cutting process cycle times by 58% and boosting overall throughput by 74%.
- Directed diverse, cross-functional teams to implement targeted process improvements. Initiatives included deploying Lean Six Sigma methodologies, which achieved an annual operational cost reduction and optimized resource allocation.
Sr. Project Manager / Process Improvement Specialist
Amgen Inc.
05.2005 - 01.2015
- Continuous Improvement: Orchestrated end-to-end Lean Manufacturing initiatives across the product lifecycle, deploying VSM to achieve a 28% gain in operational flow.
- QMS Optimization: Directed the overhaul of Standard Operating Procedures (SOPs), utilizing Root Cause Analysis (RCA) to decrease error rates by 15%.
- Led cross-functional teams to deliver complex projects on time and within budget.
- Developed project plans, timelines, and resource allocation strategies to optimize performance.
Education
Bachelor of Science - Business Administration And Management
George Mason University
Fairfax, VASkills
- Operational excellence
- Organizational development
- Workforce planning
- Business process reengineering
- Cross-functional team leadership
- Innovation management
- Policies and procedures implementation
- Customer relationship management
- Strategic partnerships
- Complex problems analysis
- Business planning
- Business development
Accomplishments
- Designed and implemented a TQM-based "Zero-Defect" guard protocol, utilizing verification loops that reduced post-instruction errors by 35%.
- Pioneered a Six Sigma based program for all security breaches or "near-misses," replacing punitive measures with process-improvement strategies that lowered incident recurrence rates by 50%.
- Developed a proprietary curriculum focused on "Behavioral Security Excellence," training guards to recognize human threat indicators through observation rather than automated sensors.
- Shifted the operational structure to empower site supervisors with "Quality Autonomy," allowing for immediate manual adjustments to security posture based on localized threat changes.
- Maintained a 98% client retention rate by implementing "Quality Service Reviews" (QSRs), which align security outcomes directly with the client’s specific business objectives.
- Used statistical analysis of manual patrol logs to reallocate personnel to "High-Risk/High-Value" zones, improving site coverage by 20% without increasing headcount.
- Streamline multi-departmental workflows to peak efficiency, leveraging Six Sigma to reduce incident response times and security-related costs by up to 25%.
- Enhance brand growth and client retention by integrating consumer psychology frameworks to create environments that feel safe yet accessible.
Certification
- Six Sigma Green Belt Certification
- Total Quality Management (TQM) Specialist Training
- Behavioral Security & Consumer Psychology Frameworks
- Advanced Risk Assessment & Quantitative Forecasting
CORE COMPETENCIES
- Methodologies: Six Sigma (DMAIC), TQM, Value Stream Mapping (VSM).
- Security Expertise: Site Hardening, Quality Security Excellence, Threat Indicators, Physical Defense.
- Operational Leadership: P&L Management, Organizational Architecture, Strategic Risk Analysis.
- Process Improvement: Root Cause Analysis (RCA), Zero-Defect Protocol Design.
- Human Capital: Force Management (160+ personnel), Succession Planning, Behavioral Training.
Timeline
Director of Strategic Operations
New Wave Security Solutions, Inc.
11.2024 - Current
Operations Manager / Process Improvement Specialist
Dekor Lighting
04.2024 - 08.2024
Director of Business Operations
Westminster Arms Inc.
03.2015 - 08.2023
Sr. Project Manager / Process Improvement Specialist
Amgen Inc.
05.2005 - 01.2015
Bachelor of Science - Business Administration And Management
George Mason University