Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nathan Racchi

Tappahannock,VA

Summary

Accomplished leader with a proven track record of enhancing operational efficiency and team performance at Capital One. Skilled in technical knowledge and problem-solving, with a strong work ethic and excellent communication abilities. Achieved significant improvements in customer satisfaction and workflow processes, demonstrating superior management and mentoring capabilities.

Overview

14
14
years of professional experience

Work History

Night Shift Lead

711
02.2024 - Current
  • Ensured smooth handover between shifts by maintaining clear communication channels with day shift leads.
  • Maintained inventory by stocking, organizing and planning inventory layouts
  • Resolved conflicts with inventory by write offs, damaged goods, and checking in inventory
  • Oversaw delivery's and shipments that came to the store daily
  • Maintained a safe work environment by enforcing safety protocols and conducting regular inspections.
  • Continuously worked towards meeting or surpassing established nightly performance goals set forth by upper management teams.

Store Associate

Exxon Movile
03.2020 - 06.2022
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
  • Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
  • Increased customer satisfaction by providing efficient and friendly service while handling transactions.
  • Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
  • Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.

Service Desk Management

Capital One
06.2018 - 01.2019
  • Streamlined internal processes for an improved workflow, resulting in more efficient case management while maintaining high-quality service delivery standards.
  • Retained valuable clientele by skillfully resolving complaints or concerns regarding account management or service delivery discrepancies.
  • Received consistent positive feedback from both customers and management for exceptional service and attention to detail.
  • Assessed customer feedback data, identifying opportunities for enhancing end-user experiences with company products or services through targeted improvements in quality management practices.
  • Increased end-user satisfaction by establishing responsive help desk support services for hardware and software issues.

Infantry Squad Leader

United States Marine Corps
06.2010 - 04.2013
  • Managed logistical requirements for the squad, ensuring appropriate equipment allocation and maintenance schedules were followed.
  • Maintained a high level of discipline and professionalism in the squad, leading by example at all times.
  • Improved squad performance by implementing rigorous training and evaluation methods.
  • Mentored junior soldiers on career progression opportunities within the Infantry field, providing guidance on promotion paths and required qualifications for advancement.
  • Coordinated with higher command echelons for resource allocation, sharing valuable intel from ground-level observations to inform decision-making processes.
  • Identified issues between soldiers and successfully resolved problems through active listening and interpersonal communication.

Education

Bachelor of Science - Software Development

ECPI University
Virginia Beach, VA
06.2017

Skills

  • Technical knowledge
  • Safety awareness
  • Training and mentoring
  • Supervisory Experience
  • Stock Rotation
  • Disciplinary actions
  • Positive Attitude
  • Management abilities
  • Strong Work Ethic
  • Good Communication
  • Teamwork and Coordination
  • Problem-Solving
  • Attention to Detail

Timeline

Night Shift Lead

711
02.2024 - Current

Store Associate

Exxon Movile
03.2020 - 06.2022

Service Desk Management

Capital One
06.2018 - 01.2019

Infantry Squad Leader

United States Marine Corps
06.2010 - 04.2013

Bachelor of Science - Software Development

ECPI University

Similar Profiles

CREATE PROFILE
Nathan Racchi