Nathan Raines

• Collaborated with sales teams to create efficient delivery schedules that met both company objectives and customer expectations.
• Scheduled deliveries and pickups according to customer needs.
• Utilized dispatch software to enter customer orders, deliveries and receipts.
• Answered phone calls and responded to customer emails.
• Monitored vehicle locations to coordinate timely arrivals.
• Communicated with customers to provide delivery updates and resolution.
• Enhanced customer satisfaction by addressing issues promptly and providing accurate delivery updates.
• Developed contingency plans for unexpected events, minimizing disruptions to daily operations.
• Established strong relationships with vendors, negotiating contracts that benefited both parties in terms of cost savings and reliability.
• Managed over 60 Incoming calls daily from Customers and Drivers.

Operated range of heavy equipment on regular basis with advanced skill.

• Maintained and cleaned equipment after each job and inspected.
• Operated machining equipment safely with team of operators.
• Ensured safe working environment through adherence to safety guidelines and protocols for equipment operation.
• Trained in diverse pieces of equipment and useful attachments to handle team needs.
• Drove vehicles to and from work sites and maintained clean driving record.
• Communicated with ground team members and fellow operators to prevent safety hazards and keep materials moving.
• Adhered to heavy equipment safety and operation protocols, resulting in minimal complaints or incidents.
• Collaborated with team members to optimize work processes, streamlining operations for increased efficiency.
• Enforced compliance with safety standards and regulations related to proper PPE, hand signals and equipment movements.
• Reduced downtime by conducting pre-use inspections and addressing potential issues proactively.
• Operated heavy equipment to move large quantities of dirt and debris.
• Followed safety protocols while operating machinery.
• Employed bulldozers, loaders and backhoes for construction projects.

• Managed day-to-day business operations.
• Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
• Increased customer satisfaction by providing high-quality services and timely communication.
• Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
• Consulted with customers to assess needs and propose optimal solutions.
• Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
• Fostered strong professional network and partnership building skills to connect with quality leads.
• Contributed positively to the local community through involvement in various events or charitable organizations.
• Met with all customers personally while I performed the mowing and or Landscaping needed from Customer,

• Boosted overall store efficiency through proactive management of inventory levels and timely ordering of supplies.
• Streamlined closing procedures by implementing a detailed checklist for staff members to follow.
• Improved customer satisfaction by efficiently managing the closing shift and ensuring all tasks were completed on time.
• Developed strong rapport with repeat customers by providing excellent service consistently throughout their visits.
• Collaborated with daytime managers to ensure smooth transitions between shifts and seamless store operations.
• Utilized checklists to stay organized and ready when guests arrived and completed management duties before closing.
• Stocked empty shelves and assembled merchandise neatly on racks and in displays to prepare for opening shift.