Reliable and attentive professional with a strong background in customer service and care support. Experienced in problem resolution and active listening, ready to contribute to enhancing customer satisfaction.
Overview
2
2
Languages
5
5
years of professional experience
Work History
Caregiver
Simper Care AFH
Spokane, Washington
08.2025 - 07.2026
Assisted residents with daily living activities and personal care to enhance their quality of life.
Maintained a clean and safe environment for residents, promoting health and well-being.
Monitored resident health and communicated changes to healthcare professionals.
Engaged with families to address and resolve resident care concerns, ensuring satisfaction and comfort.
Administered medications following prescribed schedules and guidelines.
Database Support Specialist
InfoGain Consulting
McLean, Virginia
11.2021 - 05.2022
Provided technical support to clients using mySQL.
Troubleshot software issues and guided users in system navigation.
Recorded support interactions in ticketing system for knowledge sharing.
Education
High School Diploma -
St Mary's High School
Nyeri
04-2021
Some College (No Degree) - Aeronautical Engineering
Technical University of Kenya
Nairobi
Skills
Documentation practices
Team collaboration
Problem resolution
Time management
Attention to detail
Medication administration
Customer service
First aid certification
Reliability and punctuality
Active listening
Physical endurance
Languages
English
Native/ Bilingual
Swahili
Native/ Bilingual
Timeline
Caregiver
Simper Care AFH
08.2025 - 07.2026
Database Support Specialist
InfoGain Consulting
11.2021 - 05.2022
High School Diploma -
St Mary's High School
Some College (No Degree) - Aeronautical Engineering