Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nathan Rau

Tucson,United States

Summary

Accommodating multi talented communicator/RSS with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.

Little League baseball coach, Pop Warner football coach, junior high school girl's basketball coach from New England who attended finishing school here in Arizona at the University of Arizona and at Tucson Medical Center #BearDown.

Overview

31
31
years of professional experience

Work History

Nutritional Call Center

Tucson Medical Center
Tucson, AZ
06.2022 - Current
  • Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
  • Developed effective working relationships with team members across multiple departments.
  • Attended regular training sessions on updates and changes within the industry or organization.
  • Participated in daily huddles with team members in order to discuss common goals and objectives.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Provided accurate information regarding products and services while upselling additional products when appropriate.
  • Resolved customer complaints in a timely manner to ensure customer satisfaction.
  • Processed orders, forms, applications, and requests accurately and efficiently.
  • Utilized knowledge base to answer inquiries from customers quickly and effectively.
  • Stayed current on relevant product and service offerings as well as competitor pricing models.
  • Monitored call queues in order to prioritize incoming calls by urgency or importance level.
  • Maintained high levels of professionalism while interacting with customers via phone or email.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Engaged actively with callers, confirming or clarifying information and diffusing anger.
  • Navigated through computer systems to review information and respond appropriately to callers.
  • Offered resolutions to de-escalate calls and solve customer issues.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Collected deposits or payments and arranged for billing.

Marketing Specialist

Ava Amphitheater
Tucson, AZ
06.2005 - 01.2022
  • Developed marketing strategies for existing products, services and new product launches.
  • Created content for various social media platforms including Facebook, Twitter, Instagram and YouTube.
  • Analyzed consumer behavior and market trends to create effective marketing campaigns.
  • Implemented initiatives to increase brand awareness and engagement with target audience.
  • Collaborated creatively to develop brand content, enhancing identity and engaging audience.

Lead Cook

Tucson Convention Center
Tucson, AZ
09.2005 - 03.2015
  • Managed inventory and ordering of food supplies to ensure efficient operations.
  • Supervised staff in daily kitchen duties, including prepping ingredients, cooking meals, and cleaning up after service.
  • Ensured compliance with health safety regulations while preparing meals and maintaining a sanitary work environment.
  • Monitored quality of all cooked items throughout the day to guarantee high standards were maintained.
  • Adjusted recipes as needed to accommodate dietary restrictions or allergies of customers.
  • Observed and tested food to determine whether food was cooked sufficiently and according to recipes.

Rural Mail Carrier

United States Post Office
Bristol, RI
02.1995 - 02.1997
  • Delivered mail and packages to rural residences, businesses, and post office boxes.
  • Organized mail for delivery in a timely manner according to established routes and schedules.
  • Inspected postal vehicles for defects prior to operation.
  • Reported any safety or security incidents encountered during the course of duty.
  • Operated vehicle in accordance with applicable laws and regulations.
  • Provided excellent customer service while interacting with customers on route.
  • Identified hazardous materials that may pose risk to public safety.
  • Adhered to all USPS policies and procedures related to delivering mail.

Mail Processing Clerk

United States Post Office
Providence, RI
02.1993 - 03.1995
  • Sorted and distributed incoming mail.
  • Organized packages according to size and weight.
  • Loaded mail bags onto trucks for delivery.
  • Inspected incoming packages for visible signs of damage prior to processing.
  • Identified undeliverable mail and applied markups to return to sender.
  • Placed letters in individual mail slots for internal staff pickup.
  • Routed all classes of mail in sequence of delivery along established route.

Education

Recovery Support Specialist - Medicine

University of Arizona College of Medicine
Tucson, AZ
05-2022

Journalism

University of Rhode Island
Kingston, RI
01-1994

High School Diploma -

Governor John Carver Elementary School
Carver, Massachussets
06-1992

Communications - Communications

Iona College
New Rochelle, NY

Skills

  • Professional Phone Voice
  • Communicating With Clients
  • Call Center Operations
  • Problem-Solving Skills
  • Answering Questions
  • Customer Support
  • Inbound Phone Call Management
  • Providing Customer Support
  • Customer Communications
  • Customer Service
  • Complaint Resolution
  • Customer Relationship Management
  • Payment Processing
  • Call Control
  • Analytical Abilities
  • Training Experience
  • Product Knowledge
  • Quality Control
  • Proficient in [Software]
  • Interpersonal Skills

Timeline

Nutritional Call Center

Tucson Medical Center
06.2022 - Current

Lead Cook

Tucson Convention Center
09.2005 - 03.2015

Marketing Specialist

Ava Amphitheater
06.2005 - 01.2022

Rural Mail Carrier

United States Post Office
02.1995 - 02.1997

Mail Processing Clerk

United States Post Office
02.1993 - 03.1995

Recovery Support Specialist - Medicine

University of Arizona College of Medicine

Journalism

University of Rhode Island

High School Diploma -

Governor John Carver Elementary School

Communications - Communications

Iona College

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Nathan Rau