Nathan Recker
Holt,MI
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. I love a challenge and never back down from a learning experience.
Overview
15
15
years of professional experience
Work History
Customer Support Specialist
Vertafore
Denver, CO
01.2024 - Current
- Collaborated with cross-functional teams to address customer concerns and improve overall service quality.
- Provided timely assistance to customers via phone and email, ensuring a high level of professionalism at all times.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
Stay at home Dad
Dad Industries
Holt, MI
02.2016 - Current
- Managed daily planning, meals and appointments for three children
- Maintained status as a positive role model for children in and out of the house
- Maintained house beyond just cleaning, anytime an appliance or toilet broke I used my Google-fu skills to fix it
Data Analyst
Trinity Force Network
06.2017 - 12.2022
- Provide data and analytics for members that are attempting to optimize their gameplay
- Experience dissecting even the smallest of changes in simulated environments leading to greater gains where it counts
- For the majority of patrons that meant a 10-15% performance increase
- Also assist with IT needs maintaining current web server
- Was responsible for migration of website from a LAMP stack web server to Azure platform then later back to LAMP stack.
Technical Support Representative
Support.com
Sunnyvale, CA
08.2015 - 02.2016
- Worked remotely to provide technical support to customer over phone, ticketing system and live chats
- Provided support to a variety of customers devices including but not limited to PCs, Macs, personal cell phones, gaming consoles, home networking devices
Linux System Administrator
Liquid Web
Lansing, MI
11.2012 - 06.2014
- Provided support to customers world wide through phone calls, email and live chats
- Maintained LAMP stack web servers and provided support for Wordpress, Magento and other content management systems.
Charity Poker Dealer
Aces Gaming
Lansing, MI
08.2009 - 09.2011
- Responsible for maintaining the integrity and flow of poker and blackjack games while also providing a positive experience for the players.
- Responsible for handling chips with value equal to cash. Maintaining the poker rooms cut of pots and making sure each hand is awarded correctly
Education
Information Technology
Lansing Community College - Lansing, MI
Lansing, MI06.2006
High school diploma -
Mason High School - Mason, MI
Mason, MI06.2006
Skills
- Customer Service
- Technical Troubleshooting
- Windows
- Microsoft Office 365
- Linux
- LAMP Stack
- CRM Software
- Ticket management
Timeline
Customer Support Specialist
Vertafore
01.2024 - Current
Data Analyst
Trinity Force Network
06.2017 - 12.2022
Stay at home Dad
Dad Industries
02.2016 - Current
Technical Support Representative
Support.com
08.2015 - 02.2016
Linux System Administrator
Liquid Web
11.2012 - 06.2014
Charity Poker Dealer
Aces Gaming
08.2009 - 09.2011
Information Technology
Lansing Community College - Lansing, MI
High school diploma -
Mason High School - Mason, MI