Nathan Richards
Worcester,MA
Summary
Goal-oriented Customer Service Manager/Production Planner with nine years of experience in leadership roles. Detail-focused and driven to help employees succeed in meeting and exceeding sales goals. Charming salesperson skilled in communication and collaboration for best-in-class service.
Overview
13
13
years of professional experience
Work History
Customer Service Manager/Production Planner
PCA
North Haven, CT
08.2012 - Current
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Completed special projects by using effective decision making, critical thinking and time management skills.
- Developed, released and monitored daily schedules to foster on-time completion of finished products.
- Reviewed inventories, tracked production statuses and ordered materials to foster consistent availability and production schedule adherence.
- Planned and established production schedules and optimized control levels for diversified manufacturing operations.
- Created new production processes by analyzing current workflow and coordinating customer orders based on material availability and production capacity.
- Employed accurate forecasting to increase efficiency and reduce waste.
- Inspected worksites, practices and gear for compliance with established safety standards.
- Conducted safety audits and investigated plant quality issues.
Tax Associate
Omni Financial Group Inc.
Vero Beach, FL
02.2009 - 06.2011
- Researched and analyzed specialized tax laws, rules and regulations and analyze pertinent client, industry and technical matters to remain current on tax legislation.
- Consulted with clients to assess and mitigate future tax liabilities and determine eligibility for tax abatement.
- Contacted IRS or other relevant government organizations on behalf of client to address issues
- Offered clients recommendations to reduce tax liabilities.
Education
Associate of Science - Business Administration
Quinsigamond Community College
Worcester, MA05.2004
Skills
- Inter-department collaboration
- Budgeting and reporting
- Personnel training and development
- Staff Management
- Complaint resolution
- Purchasing and procurement
- Process improvement specialist
- Shipping, receiving and warehousing
- Schedule Management
- Microsoft Outlook, Word and Excel
Timeline
Customer Service Manager/Production Planner
PCA
08.2012 - Current
Tax Associate
Omni Financial Group Inc.
02.2009 - 06.2011
Associate of Science - Business Administration
Quinsigamond Community College
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