Summary
Overview
Work History
Education
Skills
Timeline
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Nathan Richards

Summary

Experienced professional with 15 years of expertise in customer service, project coordination, recruiting, talent acquisition, and banking. Adept at leading teams, executing projects, and devising winning strategies for effective resource utilization. Proficient in resolving customer service challenges, staff recruitment, and personnel management. Possesses a strong penchant for precision and organization, dedicated to achieving outcomes aligned with organizational objectives.

Overview

15
15
years of professional experience

Work History

Resource Manager

Kavaliro
11.2021 - Current
  • Responsible for full life cycle recruiting from sourcing to placing candidates for contract, contract-to-hire, and direct-hire positions
  • Utilized all available technical resources to recruit, vet, and identify candidates, including LinkedIn Recruiter, Monster, Clearance Jobs, and CareerBuilder
  • Individually responsible for sourcing, interviewing, negotiating, and placing candidates nationwide in the Information Technology, Construction, Pharmaceutical, DoD, and Government solutions
  • Identified niche skill-set candidates based on technical job specifications including active clearance, certificate level, and location
  • Developed talent pipelines and sourcing strategies for targeting niche talent for various industries
  • Responsible for conducting phone interviews, setting up candidates for online skills assessments, setting up phone and in-person interviews with the Hiring Managers, meeting and greeting candidates during interview days, negotiating, and delivering offers
  • Maintained a continuous learning attitude, utilizing up-to-date tools and platforms to keep technical knowledge sharp
  • Utilized Bullhorn CRM to source, track, and update candidate profiles for efficient recruiting process.

Mortgage Loan Processor-Team Lead

fiber.mortgage
01.2021 - 11.2021
  • Promoted to Team Lead in June 2021, managing a team of 5 with a pipeline of 80-100 loans
  • Overall pull through rate of 95% from approval to close
  • Provide support to individual processors for questions and or assistance they may require for loan, system, loan adjustments, or process related items
  • Assist management in monitoring reports to meet expectations of pipeline management
  • Provide necessary direction to ensure timely actions are taken by the team to meet closing deadlines, compliance requirements, and customer satisfaction
  • Assist process management in identifying process improvement and training for new hires
  • Individually manage pipeline of 20-40 loans daily, while closing on average of 20 loans a month
  • Help team verify conditions of approval which may include customer income/assets documentation, underwriting loans, and resolve title issues, while ensuring a smooth and timely closing
  • Managed a team of 5 with a pipeline of 80-100 loans, achieving an overall pull through rate of 95% from approval to close
  • Oversaw verification of conditions of approval, such as customer income/assets documentation, entitled underwriting loans, and resolve title issues, ensuring timely closing
  • Helped identify process improvement and trained new team members.

Financial Consultant

Alliance Credit Union of Florida
01.2020 - 01.2021
  • Meet with new members to set up savings and checking accounts and promote products available to members to simplify the way they bank, establish credit, consolidate debt, and lending options
  • Interview and council members to assess debt to income, loan options, insurance coverage, and financial and investment goals to formulate and actualize strategic financial plans
  • Promote business by calling members to increase customer base and grow revenue
  • Ensure all policies, procedures and compliance regulations are followed and prevent any fraudulent activity or security data breach
  • Average over $175,000 in new revenue each month through auto loans, personal loans, and credit cards through new and existing members.

License Deputy/ Tax Agent

Alachua County Tax Collector
08.2008 - 01.2020
  • Participated in Development and Implementation of new Out-of-state Titling and Registration service saving the customer an average of $85, eliminating return visits and decreasing total work time by approx 45 minutes for each transaction
  • Resolved driver's license, tax, and vehicle obligations in accordance with State statutes and requirements
  • Administered driving tests to the public to determine their ability to operate a motor vehicle according to state laws
  • Verified accuracy and completeness of provided documents to process license, identification, tag and title applications
  • Project team leader on improvement of driving examination test, driving course, policy, and procedures
  • Processed property tax payments, while educating ways for customers to save money on taxes through exemptions, establish installment payment plans, and non-ad valorem and valorem taxes
  • Performed administrative duties in office such as data entry, word processing, filing, and scanning
  • Processed an average of 200 license applications per month, increasing the accuracy of licenses issued by 95%.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Operations Intern

Hurricane Junior Golf Tour
01.2019 - 05.2019
  • Tournament set-up and preparation includes, but not limited to: marking golf courses, tee and hole locations, scoreboard set-up, utility set-up
  • Planned, organized, and operated 12 junior golf tournaments of 80 children of ages 10-18, weekly
  • Performed 100-150 cold calls and follow-ups daily to prospects to acquire new tournament memberships and registrations across the U.S
  • Evaluated existing tournament processes to identify improvement opportunities
  • Provide extensive customer service to all players and families.

Education

Bachelor's in Science- Sports Management -

University of Florida
Gainesville, Florida
01.2019

Associates in Science- Business Administration -

Santa Fe College
Gainesville, Florida
01.2012

Skills

  • Microsoft Office Suite
  • Full Life Cycle Recruiting
  • Customer Relationship Management
  • Technical Recruiting
  • LinkedIn Recruiter
  • Onboarding
  • Applicant Tracking System- Bullhorn
  • Account Management
  • Talent Acquisition
  • Screening/Negotiation
  • Customer Service
  • Data Analysis
  • Relationship-Building
  • Research and Reporting
  • Financial Planning
  • Underwriting
  • Leadership Experience
  • Pre-Employment Screening
  • Talent Management
  • Documentation and Reporting
  • Performance Monitoring
  • Conflict Resolution

Timeline

Resource Manager

Kavaliro
11.2021 - Current

Mortgage Loan Processor-Team Lead

fiber.mortgage
01.2021 - 11.2021

Financial Consultant

Alliance Credit Union of Florida
01.2020 - 01.2021

Operations Intern

Hurricane Junior Golf Tour
01.2019 - 05.2019

License Deputy/ Tax Agent

Alachua County Tax Collector
08.2008 - 01.2020

Bachelor's in Science- Sports Management -

University of Florida

Associates in Science- Business Administration -

Santa Fe College
Nathan Richards