Nathan Richards
Human Resources Executive
Brooklyn,CT
Summary
Results-oriented HR leader with a proven track record of driving organizational success through strategic human capital management. Leveraging over 10 years of experience in HR leadership roles, dedicated to fostering a culture of excellence, inclusivity, and employee engagement.
Overview
18
18
years of professional experience
2
2
years of post-secondary education
Work History
Senior Human Resources Business Partner
MedAdvisor Solutions
01.2024 - Current
- Spearheaded recruitment efforts to fill critical positions quickly, reducing downtime due to staff turnover.
- Oversaw employee engagement surveys and action plans, addressing areas of concern proactively to improve satisfaction rates.
- Introduced company-wide diversity and inclusion programs, fostering a more inclusive workplace culture.
- Evaluated and updated HR policies to stay current with industry best practices, ensuring the company remained competitive in the marketplace.
- Championed change management initiatives during periods of organizational transformation, mitigating potential resistance from staff members.
- Streamlined HR processes for improved efficiency, leading to better decision-making and resource allocation.
- Enhanced employee retention by implementing effective talent management strategies and performance evaluation processes.
- Optimized onboarding processes for new hires, increasing time-to-productivity ratios significantly.
- Collaborated with senior leadership to align HR strategy with overall business objectives, driving organizational success.
- Collaborated closely with internal teams to develop and implement successful human resources systems and processes.
Director of Human Resources
Flexcar
03.2022 - 01.2024
- Actively leads the Human Resources function and strategy for Flexcar (United States, Jamaica, and India).
- Collaborates with key stakeholders to develop and evolve Flexcar's organizational design.
- Guides leadership through organizational change management.
- Directed hiring and onboarding programs for new employees.
- Evaluated success of training programs and recommended improvements to company leadership to enhance effectiveness.
- Navigated ambiguity in fast-paced and constantly changing environment, effectively handling challenging situations to achieve objectives.
- Coordinated and guided management on performance evaluations, performance management, supervisory practices, dispute resolution, and employee accountability.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Structured compensation and benefits according to market conditions and budget demands.
Senior Human Resources Business Partner
Flexcar
02.2022 - 03.2023
- Flexcar was recognized as Built In 2023 Best Places to Work and Great Place to Work Certified June 2022-June 2023
- Directly owned key aspects of company expansion domestically and international, more than tripling employee headcount.
- Established EH+S and Training and Development programs to further support operations and compliance.
- Coordinated work activities for HR managers, specialists and recruiting agents.
- Provided updates on HR policy changes to employees to satisfy compliance and state laws.
- Met with employees annually for progress reviews and performance assessments.
- Educated employees on company policy and kept employee handbook current.
- Fostered cross-functional relationships to connect managers and employees and improve overall efficiency.
- Directed hiring and onboarding programs for new employees.
- Resolved understaffing issues, disputes, employee terminations, and disciplinary procedures.
- Conducted exit interviews with employees leaving company to gauge areas of success and opportunities for improvement.
- Identified HR training needs and conducted training for employees and leadership while recommending approaches to effect continual improvements in business objectives, productivity, and within company to reach business goals.
- Investigated and liaised with legal department to respond to complaints of harassment, discrimination, employee grievances, and other sensitive issues and prepared position statements for EEOC.
- Integrated talent management process to include detailed analysis of potential talent gaps and development of career plans to identify and retain current talent and attract outside talent to business.
Senior Manager - People
Apple Inc
01.2013 - 01.2022
- Accomplished consistent employee satisfaction scores that resulted in exceeding Apple’s national average.
- Attained 88% employee retention rates annually with low turnover costs by delivering exceptional services.
- Recognized for high degree of contribution into development and promotion of 17 leaders across geography into leadership roles.
- Drive operational excellence by leading various HR initiatives, including training compliance, employee development strategies, succession/compensation planning, and benefits administration
- Accomplish targeted business objectives by delivering expert-level support and guidance to sales, technical, hybrid call center, and operations teams
- Execute data analysis to identify trends and instruct leaders about effective coaching and employee engagement to enhance performance
- Conduct multiple trainings such as EHS, wellness, new employee orientation, new leader coaching, diversity and inclusion, and career development training to reinforce individual’s skills and competencies
- Accomplished consistent employee satisfaction scores that resulted in exceeding Apple’s national average
- Evaluated hiring, termination, and promotions requests.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
District Human Resources Manager
Best Buy
01.2010 - 01.2013
- Directed New England territory of 3,500 employees, ensuring smooth workflow
- Counseled store and district leaderships regarding complex employee relations and HR issues
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Maintained productive workforce and compliance with federal and state employment laws and regulations through compensation planning and benefits administration
- Delivered exceptional support to store leadership with recruitment, on-boarding, and training practices while serving as HR strategic partner to district managers, support staff, and general manger team
- Achieved the best average employee satisfaction scores across territory through specific measures such as management cares, career development, and trust
- Selected to participate in assignment that piloted field talent acquisitions program for leadership roles.
- Monitored and handled employee claims involving performance-based and harassment incidents
- Maintained human resources regulatory compliance with local, state and federal laws
General Manager / District Trainer
Best Buy
01.2006 - 01.2010
- Enhanced profitability by developing and implementing appropriate policies/procedures for store management
- Analyzed company’s overall revenue and expenses by managing profit and loss
- Prepared effective district training materials to build leadership acumen and improve human capital decision-making skills
- Directed all aspects of retail locations with revenue ranging from $22M - $50M annually
- Recognized as top store in territory for complete employee lifecycle management and growth
- Achieved Silver Customer Satisfaction Award for top performance across territory and leading customer satisfaction index (Net Promoter)
- Attained top employee engagement scores in annual engagement survey and highest employee satisfaction scores in semi-annual employee satisfaction surveys.
- Maximized efficiency by coaching and mentoring personnel on management principles, best practices, company procedures, and technology systems.
Education
MBA - HR Management
Fitchburg State University
Fitchburg, MA 01.2018 - 05.2020
Bachelor of Arts - Psychology
Rhode Island College
Providence, RI 09.2004 - 1 2009
Skills
Succession Planningundefined
Affiliations
ADKAR: Change Management Certified (2011)
Dale Carnage: High Impact Presentation Skills (2015)
Yale: Managing Emotions in Times of Uncertainty (2021)
Brooklyn, CT Board of Education: Served as elected member and chairman. Managed union negotiations & contracts, budget planning, and fiscal oversight
Timeline
Senior Human Resources Business Partner
MedAdvisor Solutions
01.2024 - Current
Director of Human Resources
Flexcar
03.2022 - 01.2024
Senior Human Resources Business Partner
Flexcar
02.2022 - 03.2023
MBA - HR Management
Fitchburg State University
01.2018 - 05.2020
Senior Manager - People
Apple Inc
01.2013 - 01.2022
District Human Resources Manager
Best Buy
01.2010 - 01.2013
General Manager / District Trainer
Best Buy
01.2006 - 01.2010
Bachelor of Arts - Psychology
Rhode Island College
09.2004 - 1 2009
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