Nathan Rivera
Oldsmar,FL
Summary
Dedicated, compassionate, hardworking professional with over 10+ years in providing exceptional client care. Ability to utilize effective communication, time-management, and interpersonal skills to solve problems. Seeking a career shift that offers an opportunity to blend client service and emotional support.
Overview
9
9
years of professional experience
Work History
Driver
Neighborly Care Network
12.2020 - 10.2022
- Maintained a professional and positive attitude during deliveries.
- Delivered goods & products to clients on time and in excellent condition.
- Read maps, followed oral/ written instructions, and used GPS technology to make deliveries.
- Recorded and maintained a log of all deliveries.
Activity Specialist Assistant
Atria Countryside
10.2019 - 10.2020
- Coordinated and implemented activities designed to enrich the lives of the residents
- Prepared rooms and equipment/supplies, to foster a welcoming environment; and maximize participation.
- Encouraged, supported, and assisted residents with activities.
- Documented activity attendance and degree of involvement.
Server
Atria Countryside
10.2019 - 10.2020
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for residents.
- Communicated clearly and accurately with dining staff; to deliver resident meals within desired timeframes.
- Explained and reviewed daily menu items with residents, to address food allergy concerns.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
Driver
LYFT
05.2017 - 10.2020
- Transported passengers with professionalism and discretion.
- Used mobile application to connect with customers, track distances, and report locations.
- Maximized passenger satisfaction by keeping vehicle in safe and clean operating condition.
- Provided above-and-beyond service to every rider to encourage repeat business.
Shuttle& Delivery Driver
Lexus of Clearwater
12.2016 - 12.2018
- Picked up and transported passengers to destinations with exceptional customer service.
- Delivered auto parts/packages on tight timetables to satisfy business needs.
Medical Assistant
Florida Department of Health
10.2014 - 10.2016
- Provided prompt, polite, and professional in-person and telephone patient service.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Collected patient information for registration and insurance billing.
- Performed medical records management, including filing, organizing, and scanning documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to appropriate staff.
Customer Service Deli Associate
Wal-Mart
06.2013 - 10.2014
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
- Listened carefully to customer instructions and prepared orders according to those preferences.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
Education
Associate Degree -
Mandl College of Allied Health
New York, NYSkills
- Information Security
- Data Entry
- Data Collection
- Call Management
- Conflict Resolution
- Client Relations
- Professional Telephone Demeanor
- Active Listening
- Empathy
- Compassion
- Computer Proficiency
Accomplishments
Employee of the Month recognition
Timeline
Driver
Neighborly Care Network
12.2020 - 10.2022
Activity Specialist Assistant
Atria Countryside
10.2019 - 10.2020
Server
Atria Countryside
10.2019 - 10.2020
Driver
LYFT
05.2017 - 10.2020
Shuttle& Delivery Driver
Lexus of Clearwater
12.2016 - 12.2018
Medical Assistant
Florida Department of Health
10.2014 - 10.2016
Customer Service Deli Associate
Wal-Mart
06.2013 - 10.2014
Associate Degree -
Mandl College of Allied Health
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