Nathan Rocker
Lithonia,GA
Summary
Enthusiastic individual experienced in analyzing issues and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships, detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously and exceeding company's goal.
Overview
25
25
years of professional experience
Work History
(A) Technician
Briggs & Stratton
09.2024 - Current
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Conducted root cause analyses for recurring technical issues, minimizing future disruptions.
Team Lead
Luxottica Optical Manufacturing
02.2017 - 09.2024
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
Hardware Engineer
Lockheed Martin
02.2009 - 02.2017
- Delivered high-quality products on time and within budget constraints by managing project timelines and resources effectively.
- Collaborated with teams on design reviews and validation testing for defective sensors components.
- Traveled to customer sites to provide prompt resolutions to issues.
- Met regularly with clients to discuss project specifications and milestones and provide updates on progress.
- Developed documentation to support product specifications, ensuring clear communication across teams throughout the development cycle.
Central Office Technician
BellSouth Telecommunications/AT&T
03.2000 - 02.2009
- Completed acceptance testing on new equipment.
- Increased efficiency of diagnostic procedures through the implementation of advanced testing methodologies and tools.
- Managed inventory levels of spare parts and supplies, reducing unnecessary downtime caused by insufficient resources when needed for repairs or replacements.
- Successfully installed new hardware as part of network expansion projects, contributing to increased coverage for clients.
- Performed necessary software updates on central office systems, optimizing functionality while minimizing potential security risks.
Education
Bachelor of Science - Data Management
Colorado Technical University
Colorado Springs, CO06-2016
Skills
- Attention to Detail
- Troubleshooting
- Works Well Under Pressure
- Multitasking and Organization
- Written/Verbal Communication
- Quality Control
- Relationship Building
- Innovation Skills
Timeline
(A) Technician
Briggs & Stratton
09.2024 - Current
Team Lead
Luxottica Optical Manufacturing
02.2017 - 09.2024
Hardware Engineer
Lockheed Martin
02.2009 - 02.2017
Central Office Technician
BellSouth Telecommunications/AT&T
03.2000 - 02.2009
Bachelor of Science - Data Management
Colorado Technical University
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